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Judy Gillies

Judy Gillies

Founder and President of The Surge Group, Inc.

Judy Gillies is the founder and president of The Surge Group, Inc., a cleaning consulting company in Toronto that helps facilities managers improve their cleaning operations. She is a co-author of Behind the Broom. For more information, visit www.BehindtheBroom.com.


Articles by Judy Gillies

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May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

Business and Management

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

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green check mark for best practices
March 6, 2018 Judy Gillies

Overcoming Cleaning Operation Challenges

Business and Management

Standardize, document, inspect, train, and implement. Follow these five steps to cleaner operations.

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December 11, 2017 Judy Gillies

Don’t Get Caught in the Cleaning Industry’s Perfect Storm

Business and Management

This perfect storm of trending business decisions can sabotage cleaning operations if facility managers don’t head them off.

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Cleaning Is Not Black and White
August 4, 2017 Judy Gillies

Cleaning Is Not Black and White

Facility Management

Here are six steps you must take into consideration when calculating labor hours.

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Bridging the Gap
April 5, 2017 Judy Gillies

Bridging the Gap

Business and Management

It’s not surprising that gaps exist between client expectations and contractor deliverables.

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Aligning With Your Customer
February 7, 2017 Judy Gillies

Aligning With Your Customer

Business and Management

Today’s facility managers spend more time putting out fires than planning strategies for keeping their facilities clean.

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Adding the Value to Clean
October 6, 2016 Judy Gillies

Adding the Value to Clean

Health and Safety

Today’s facility managers are under constant pressure to defend the importance of a clean and safe environment, while cutting budgets to satisfy those looking only at their bottom line.

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Disrupt Your Janitorial Business
June 1, 2016 Judy Gillies

Disrupt Your Janitorial Business

Business and Management

There are already disruptions happening in the janitorial industry, and if you aren’t aware of them, much less using them to your advantage, you will be left behind.

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The Importance of Cleaning Inspections
February 25, 2016 Judy Gillies

The Importance of Cleaning Inspections

Health and Safety

Continuous improvement requires continuous evaluation, which is exactly where cleaning inspections come into play.

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From the Mop to the Money
November 20, 2015 Judy Gillies

From the Mop to the Money

Business and Management

If you are a cleaning operations manager—whether in-house or contracted—you walk a tightrope every day.

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Accountability: A Winning Business Strategy
August 4, 2015 Judy Gillies

Accountability: A Winning Business Strategy

Business and Management

In order to take our place as professional partners in the field of facility management, we have to be more serious about accountability.

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The Path of Good Intentions
April 30, 2015 Judy Gillies

The Path of Good Intentions

Business and Management

Being proactive, or rather, finding and addressing problems head-on rather than waiting until they escalate, is the best tool for customer satisfaction.

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