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Jeff Merrihew

Senior Consultant and Technical advisor with Concepts4

Jeff Merrihew is a senior consultant and technical advisor with Concepts4 and can be reached at jeff@systeamclean.com.


Articles by Jeff Merrihew

Taking Tech to Your Core
November 28, 2016 Jim Harris Sr. & Jeff Merrihew

Taking Tech to Your Core

Technology and Trends

Three current technologies stand out in how they directly support and enhance the core processes: Customer relationship management (CRM) software, online survey software, and workloading and routing software.

Article
Top to Bottom: The Challenge of Organizational Clarity
September 29, 2016 Jim Harris Sr. & Jeff Merrihew

Top to Bottom: The Challenge of Organizational Clarity

Business and Management

Maintaining organizational clarity from senior management to the operative level is necessary to ensure consistent service delivery.

Article
On Track and On Time
August 10, 2016 Jim Harris Sr. & Jeff Merrihew

On Track and On Time

Training

The major challenge building service contractors (BSCs) face when it comes to retaining accounts and earning a profit is keeping front-line personnel on track and on time as it relates to delivering quality services that have been stated in the service agreement.

Article
The Value of Determining a Pricing Strategy
April 28, 2016 Jim Harris Sr. & Jeff Merrihew

The Value of Determining a Pricing Strategy

Business and Management

The most critical first step in managing revenue is to develop a strong corporate discipline that clearly defines the pricing strategy of your services.

Article
Improving Production Rate Accuracy
March 31, 2016 Jim Harris Sr. & Jeff Merrihew

Improving Production Rate Accuracy

Business and Management

Organizations often use production rates, defined as “industry standards,” to determine staffing requirements and develop bids.

Article
Developing a Plan for Customer Retention
September 30, 2015 Jim Harris Sr. & Jeff Merrihew

Developing a Plan for Customer Retention

Business and Management

Attracting and landing a new customer can be challenging, time-consuming, and costly.

Article
High Performance Cleaning
September 7, 2015 Jim Harris Sr. & Jeff Merrihew

High Performance Cleaning

Business and Management

High-performance cleaning is a concept in which sustained, best-practice effort is the prime management ingredient feeding a system’s integrity.

Article
The Importance of Safety Compliance
August 3, 2015 Jim Harris Sr. & Jeff Merrihew

The Importance of Safety Compliance

Health and Safety

Safety is an important topic for any organization; minimizing risks to staff and those we service is always a high priority.

Article
Maintain to Sustain Quality Service Delivery
June 30, 2015 Jim Harris Sr. & Jeff Merrihew

Maintain to Sustain Quality Service Delivery

Business and Management

Professional service providers need to select equipment that performs to customers' standards while achieving production rates needed to maintain a competitive edge.

Article
Tackling Employee Turnover
June 4, 2015 Jim Harris Sr. & Jeff Merrihew

Tackling Employee Turnover

Business and Management

The daily trials of coping with staff openings, while ensuring service quality compounded by the demands of recruiting and training new staff, can place a heavy strain on any organization.

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Sustaining World-Class and Strategic Service
May 29, 2015 Jim Harris Sr. & Jeff Merrihew

Sustaining World-Class and Strategic Service

Business and Management

Too many organizations constantly react to complaints or service deficiencies as opposed to preparing and training the organization on systems discipline.

Article
Creating a Strong Foundation for High-Performance Cleaning
April 3, 2015 Jim Harris Sr. & Jeff Merrihew

Creating a Strong Foundation for High-Performance Cleaning

Business and Management

The cleaning industry faces ever-increasing pressures as a result of escalations in requirements, budget reductions, wage increases, and rising health care costs. Routinely these productivity increases lack sustainability because the proper foundation has not been established.

Article