Training

There are many factors that can impact a customer’s impression of your business. Unfortunately, there is one important area that we often overlook: the restroom.

Last October, the United States' first Ebola patient was treated at Texas Health Presbyterian Hospital in Dallas, TX.

When it comes to pest control, going green includes implementing proactive, preventive measures that either eliminate or reduce the conditions that are attractive to pests.

Learning from others is an excellent way to stay at the top of your game and run your business more efficiently.

Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on board.

Cleaning is vital to public health, yet the role of the janitor (or custodian) is often perceived negatively—and not only by building occupants, but also by janitors themselves.

Industry training workshops hosted by ISSA, the worldwide cleaning industry association, help cleaning organizations and professionals create and set standards for effective management, quality systems, and service delivery.

Pest issues can come into play from a variety of sources, from incoming shipments and poor sanitation to improper landscaping, so it’s crucial to use a comprehensive approach that involves your entire staff.

The proper selection, storage, and placement of tools and materials are often overlooked or taken for granted. By standardizing process and making the selection, storage, and placement of supplies a fundamental part of the service delivery system, increased efficiencies can be realized.

Two of the more difficult positions to fill and conduct training for in a cleaning business or any type of service operation are the salesperson and estimator.

No matter the job, training is always a part of acclimating to a new place of employment. Without it, learning the responsibilities of a new position can feel stressful and muddled, and sometimes, a lack of training can even drive employees to the door.

For training to be effective on a long-term basis, it must be ongoing and reinforced with follow-up refresher exercises that keep the information easily accessible in the mind of the learner.