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Training

ISSA show floor
September 11, 2019 Nan Hallock

Experts Take the Stage

ISSA Show education sessions are designed to help participants explore and master important best practices, standards, new and emerging challenges and trends, cost-saving ideas, and more.

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Jail inmates with cleaning equipment
September 4, 2019 Amy W. Richardson

Jail Inmates Find Hope and Purpose in a Future Cleaning Career

CMI partnered with DuPage County Jail to provide custodial training for inmates to prepare them for their release.

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executive looking out window
July 17, 2019 Bruce DeLoatch

The Science of Leadership

Learn how to developing yourself as an effective leader can be the best way to develop and retain superstar employees.

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making a sales presentation
July 17, 2019 Ron Segura

Presentation Skills Can Make or Break Your Sale

Gestures play an important role in making a good impression on potential clients. Are your presentation skills up to speed? Evaluate your potential for contractor success here.

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On Track and On Time
August 10, 2016 Jim Harris Sr. & Jeff Merrihew

On Track and On Time

The major challenge building service contractors (BSCs) face when it comes to retaining accounts and earning a profit is keeping front-line personnel on track and on time as it relates to delivering quality services that have been stated in the service agreement.

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Buy-ins and Visions
August 9, 2016 Ron Segura

Buy-ins and Visions

It’s hard enough to ask cleaning professionals to make changes in their cleaning routines, procedures, and the products they use to perform their cleaning tasks, but when management purchases a piece of equipment (a cleaning solution or tool)without their advanced “buy-in,” you can expect additional resistance.

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Proper Performance Review Protocol
July 29, 2016 Octavia Perez

Proper Performance Review Protocol

Through performance reviews, you can work as a team to identify any barriers that the employee may be experiencing.

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Tackling High-touch Surfaces
July 27, 2016 Joel Craddock

Tackling High-touch Surfaces

Proper disinfection is critical in preventing the spread of disease and ensuring that we do our jobs right.

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The Steps of Progressive Discipline
May 27, 2016 Brant Insero

The Steps of Progressive Discipline

The goal of progressive discipline is to provide guidance, coaching, and learning opportunities for both the employee and supervisor.

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Get a Grip on Slips and Falls
April 27, 2016 Patricia Lennon

Get a Grip on Slips and Falls

As long as people move, slips and falls will be part of workplace hazards.Since slips and falls make up about 85 percent of workers’ compensation claims each year, placing a focus on slip-and-fall prevention can significantly impact a company’s bottom line.

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Developing Standardized Training for Your Cleaners
April 26, 2016 Kevin Keeler

Developing Standardized Training for Your Cleaners

While it may be convenient to blame our employees for not meeting our cleaning standards, more often than not, it’s due to a lack of proper training.

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Extend the Life of Hardwood Floors
April 26, 2016 Dave Posey

Extend the Life of Hardwood Floors

While a properly installed and finished floor can withstand high levels of foot traffic and action, proper care and maintenance is a critical component in getting the most life out of a hardwood floor.

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Holding On to Millennial Employees
April 5, 2016 Erin Brereton

Holding On to Millennial Employees

Holding on to millennial staff members can be a challenge, as 58 percent plan to stay in their jobs less than three years.

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Motivating Techniques
March 29, 2016 Kevin Keeler

Motivating Techniques

There are generally two principles that motivate staff performance: fear of losing something or the opportunity of gaining something.

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Maintaining Top Secret and Sensitive Facilities
March 1, 2016 Nicole Bowman

Maintaining Top Secret and Sensitive Facilities

Cleaning and facility maintenance can be some of the most mission-critical services provided in situations where national security, scientific leadership, and human health are on the line.

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Five Questions on Restroom Training
March 1, 2016 Joel Craddock

Five Questions on Restroom Training

The restroom is one of the toughest areas to clean—and clean well—in a facility.

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