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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

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A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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Communication is Essential to Delivering on Your Contract
October 9, 2017 Lance Witschen

Communication is Essential to Delivering on Your Contract

A company chose to hire two contractors and select the best performer in the end. Who won the final contract and why?

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Determining Fair Market Value
October 8, 2017 Trisch Garthoeffner

Determining Fair Market Value

Periodic valuations allow the seller to see how healthy the business is at a specific point in time.

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21st Century Communication Tips
October 4, 2017 Ron Segura

21st Century Communication Tips

To engage with customers today, you are expected to remain connected around the clock.

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Making the Most of Multigenerational Talent
October 3, 2017 Erin Brereton

Making the Most of Multigenerational Talent

Commercial cleaning providers could find themselves employing five generations of workers at the same time. Here's how to manage.

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Writing Renewal Bids
October 2, 2017 William R. Griffin

Writing Renewal Bids

Here are three tips on how to win your client back when the organization wants to go out for bid.

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Forging the Future
September 8, 2017 Kelly Zimmerman

Forging the Future

Fifty-seven percent of readers are either approaching or past retirement age. With that in mind, it’s important for CMM to strategize now on how to best impact our readers down the road.

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Strategize for Inclement Seasons
September 5, 2017 Brian Birch & Missy Henriksen

Strategize for Inclement Seasons

Follow this step-by-step guide on snow and ice removal planning to ensure your property is prepared for whatever the winter season has in store.

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Welcome to ISSA/INTERCLEAN
September 1, 2017 Joan Weis

Welcome to ISSA/INTERCLEAN

Here's your road map to the industry's premier trade show with a focus on new offerings, networking opportunities, and special panel discussions.

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Levels of Clean
August 30, 2017 Joel Craddock

Levels of Clean

Breaking down facility needs into one of several cleaning performance levels can help to set realistic expectations across the board.

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Planning for the Future
August 28, 2017 Kelly Zimmerman

Planning for the Future

A majority of CMM readers are either within a decade of or past retirement age. How are their organizations supposed to replace them once they get there?

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How Low Can You Go?
August 24, 2017 William R. Griffin

How Low Can You Go?

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Cleaning Is Not Black and White
August 4, 2017 Judy Gillies

Cleaning Is Not Black and White

Here are six steps you must take into consideration when calculating labor hours.

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