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Business & Management

proposal
December 5, 2019 Ricardo Regalado

Elements of a Winning Proposal

Tips on how to spice up your proposals with stylish and impactful elements to win more business and make it easier for clients to choose you.

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leadership skills
December 2, 2019 Dan Ringo

The 5 Cs of a Great Facilities Manager

Five traits to look for when selecting a service provider for facilities management

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Staffing challenges
November 25, 2019 Amy W. Richardson

Staffing Challenges Continue for BSCs

Recruiting and retaining staff continues to be a challenge for building service contractors.

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Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities
November 11, 2019 Nan Hallock

Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities

​An all-new ISSA state-by-state summary of economic incentives for hiring nonviolent ex-offenders, people with disabilities, and armed forces veterans is now available at ISSA.com.

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A woman whose a leader in facility management
July 30, 2018 Jenean Merkel Perelstein

How Women Leaders in Facility Management Can Break Down Barriers

Female facility director Stephanie Poskin answers tough questions on perseverance and professional growth for women in the industry.

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Women in the workplace
July 27, 2018 Kelly Zimmerman

On Behalf of Women in the Workplace

Managing Editor for CMM shares her inside opinion on being a woman in the workplace.

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Jill Frey
July 25, 2018 Kathleen Misovic

Jill Frey: Born to Be an FSP

Although Frey started off in the cleaning industry by working for her family's company, she had to prove her worth to her clients and employees. Here's how she did it.

Article
Watering a plant representing how nurturing a cleaning industry business creates sustainability and savings
July 20, 2018 Stephen Ashkin

7 Steps to Sustainability and Savings in the Cleaning Industry

Creating a culture of sustainability can be difficult. Here are 7 steps to increasing your cleaning industry business' sustainability and savings.

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Business service contractors at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Package for Business Service Contractors

There are many BSC-targeted sessions available at ISSA Show North America 2018 in Dallas,TX. Learn how ISSA's education offerings can benefit any business.

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In-house service providers at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Packages for In-House Service Providers

Learn about a highlighted group of the numerous ISP-focused training and education opportunities available at ISSA Show North America 2018 in Dallas, TX.

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Female super hero with red cape
July 17, 2018 Kathleen Misovic

5 Fantastic Female Leaders in the Cleaning Industry

Female facility management professionals are breaking down barriers and creating their own paths; here's a snapshot of their secrets to success.

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A person laying on a floor after falling
June 22, 2018 Maureen Brogie

Protect Your Cleaning Business From Messy Liability Claims

Trips and falls are the most common claims made within the cleaning industry. For this reason, it's crucial to have cleaning and janitorial general liability insurance in place to cover any legal fees, as well as the compensation costs.

Article
couple on date asking questions over a table
May 30, 2018 Michael Wilson

Win New Customers by Asking Questions

Asking questions is a crucial part of consultative selling. Here's how asking the right ones can help you land the contract.

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employee reading handbook
May 29, 2018 Erin Brereton

Employee Handbook 101

An employee handbook can be a valuable asset, providing protection for both employees and their organizations. Here are basic principles and policies you will want to make sure to include.

Article
chalkboard with arrows
May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

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Telephone operators at a call center
May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

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