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Business & Management

Inside of a dialysis center showing treatment stations
August 1, 2019 Tim Conn

Bidding a Medical Facility Part 3: Dialysis Centers

Knowing how to properly handle biohazardous waste is critical for any cleaning service considering making a bid to clean a dialysis center.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

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Dictionary definition of legislative
July 23, 2019 Ariel Feldman

Advocating for the Cleaning Industry

ISSA tracks and addresses various legislative issues pertaining to the cleaning and maintenance industry to educate and engage its members, policymakers, and the public at large.

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executive looking out window
July 17, 2019 Bruce DeLoatch

The Science of Leadership

Learn how to developing yourself as an effective leader can be the best way to develop and retain superstar employees.

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Watering a plant representing how nurturing a cleaning industry business creates sustainability and savings
July 20, 2018 Stephen Ashkin

7 Steps to Sustainability and Savings in the Cleaning Industry

Creating a culture of sustainability can be difficult. Here are 7 steps to increasing your cleaning industry business' sustainability and savings.

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Business service contractors at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Package for Business Service Contractors

There are many BSC-targeted sessions available at ISSA Show North America 2018 in Dallas,TX. Learn how ISSA's education offerings can benefit any business.

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In-house service providers at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Packages for In-House Service Providers

Learn about a highlighted group of the numerous ISP-focused training and education opportunities available at ISSA Show North America 2018 in Dallas, TX.

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Female super hero with red cape
July 17, 2018 Kathleen Misovic

5 Fantastic Female Leaders in the Cleaning Industry

Female facility management professionals are breaking down barriers and creating their own paths; here's a snapshot of their secrets to success.

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A person laying on a floor after falling
June 22, 2018 Maureen Brogie

Protect Your Cleaning Business From Messy Liability Claims

Trips and falls are the most common claims made within the cleaning industry. For this reason, it's crucial to have cleaning and janitorial general liability insurance in place to cover any legal fees, as well as the compensation costs.

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couple on date asking questions over a table
May 30, 2018 Michael Wilson

Win New Customers by Asking Questions

Asking questions is a crucial part of consultative selling. Here's how asking the right ones can help you land the contract.

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employee reading handbook
May 29, 2018 Erin Brereton

Employee Handbook 101

An employee handbook can be a valuable asset, providing protection for both employees and their organizations. Here are basic principles and policies you will want to make sure to include.

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chalkboard with arrows
May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

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Telephone operators at a call center
May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

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Elderly residents in an assisted living facility
May 18, 2018 Mike Nelson

Maintaining Nursing Homes

Learn how to develop a plan to maintain a long-term care facility

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business person balancing budget
May 10, 2018 Ron Segura

Pricing Bids for the Win

Cleaning contractors often believe that customers select janitorial services based on which contractor has the lowest bid. They are both right and wrong.

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boxes made of recycled cardboard
May 8, 2018 Stephen Ashkin

Choose a Distributor That Values Sustainability

Asking your distributors leading questions about their environmental practices will give you a clue as to their sustainability policies.

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