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Business & Management

proposal
December 5, 2019 Ricardo Regalado

Elements of a Winning Proposal

Tips on how to spice up your proposals with stylish and impactful elements to win more business and make it easier for clients to choose you.

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leadership skills
December 2, 2019 Dan Ringo

The 5 Cs of a Great Facilities Manager

Five traits to look for when selecting a service provider for facilities management

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Staffing challenges
November 25, 2019 Amy W. Richardson

Staffing Challenges Continue for BSCs

Recruiting and retaining staff continues to be a challenge for building service contractors.

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Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities
November 11, 2019 Nan Hallock

Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities

​An all-new ISSA state-by-state summary of economic incentives for hiring nonviolent ex-offenders, people with disabilities, and armed forces veterans is now available at ISSA.com.

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Man holding a microphone and presenting at a conference
September 24, 2018 CMM Staff

The Hottest Topics for Facility Service Providers

These can't-miss education sessions will be front and center during ISSA Show North America 2018.

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Gene Woodard, building service director for University of Washington
September 24, 2018 Jack Brosnan

Participatory Ergonomics: A Leadership Style for Improving Employee Performance

Participatory economics is a leadership model that will help your entire organization work smarter, not harder. Gene Woodard addresses this approach to leadership and training.

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A person checking a review on a mobile phone, with rating stars in the background
September 21, 2018 Kathleen Misovic

Don’t Panic Over a Negative Review

Most business owners will receive a negative online review at some point in their career. Learn proactive steps you can take to control customer reviews and your company's reputation.

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Shiny new cars at a dealership
September 13, 2018 Tim Conn

Pricing High-End Retail Facilities: Car Dealerships

​Pricing a contract for a high-end retail facility can be tricky. Don't forget to prioritize these variables for your quote.

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group business people sales pitch
September 11, 2018 Tim Poskin

Pitching Company Policies

How do you empower your cleaning team to carry out company policies? If it’s in the employee handbook, certainly they’ll follow it, right? Well, not necessarily.

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buzzwords
September 10, 2018 Lance Witschen

Employee Engagement Involves More Than Buzzwords

Allowing workers to give feedback on job site challenges conveys your organization cares about their health and welfare.

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Jeff Gardner, President of Maximum Performance Group, LLC
August 30, 2018 Kelly Zimmerman

How to Target Your Most Likely Contracts (and Close the Deal)

How much better would your bottom line look if you knew how to put all your eggs in the right baskets? Learn more on how to build your revenue quickly.

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Life raft full of money
August 30, 2018 Kelly Zimmerman

Planning for Budget Contingencies in Your Cleaning Operation

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John Bernhards, Associate Vice President for APPA
August 22, 2018 Kelly Zimmerman

Budget for the Lifespan of Your Facility

Oversight of a facility’s total cost of ownership can cause problems for owners who aren’t prepared to care for the property in the long term.

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Lucy Kalkman
August 2, 2018 Kathleen Misovic

Facilities VP Customizes Approach to Each Client

Sodexo's Lucy Kalkman discusses how a one-size-fits-all approach is not the way to go for optimum client satisfaction.

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Communication bubbles showing communication and training among housekeeping professionals
August 1, 2018

How Communication and Training Builds Housekeeping Professionals

For a team to be successful they must work well together, develop exceptional chemistry, and be led in an effective manner. All this is accomplished through communication and by finding a connection to those you are leading.

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​Nadine Palombo
July 31, 2018 Kathleen Misovic

Mentoring Is a Job Perk for PepsiCo Senior Manager

Nadine Palombo talks about how facility management is much more than cleaning. From fire codes to food service, she is leading in all areas of facility operations.

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