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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Article
A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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​Nadine Palombo
July 31, 2018 Kathleen Misovic

Mentoring Is a Job Perk for PepsiCo Senior Manager

Nadine Palombo talks about how facility management is much more than cleaning. From fire codes to food service, she is leading in all areas of facility operations.

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A woman whose a leader in facility management
July 30, 2018 Jenean Merkel Perelstein

How Women Leaders in Facility Management Can Break Down Barriers

Female facility director Stephanie Poskin answers tough questions on perseverance and professional growth for women in the industry.

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Women in the workplace
July 27, 2018 Kelly Zimmerman

On Behalf of Women in the Workplace

Managing Editor for CMM shares her inside opinion on being a woman in the workplace.

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Jill Frey
July 25, 2018 Kathleen Misovic

Jill Frey: Born to Be an FSP

Although Frey started off in the cleaning industry by working for her family's company, she had to prove her worth to her clients and employees. Here's how she did it.

Article
Watering a plant representing how nurturing a cleaning industry business creates sustainability and savings
July 20, 2018 Stephen Ashkin

7 Steps to Sustainability and Savings in the Cleaning Industry

Creating a culture of sustainability can be difficult. Here are 7 steps to increasing your cleaning industry business' sustainability and savings.

Article
Business service contractors at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Package for Business Service Contractors

There are many BSC-targeted sessions available at ISSA Show North America 2018 in Dallas,TX. Learn how ISSA's education offerings can benefit any business.

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In-house service providers at an education event at the ISSA Show
July 18, 2018 Jack Brosnan

Education Packages for In-House Service Providers

Learn about a highlighted group of the numerous ISP-focused training and education opportunities available at ISSA Show North America 2018 in Dallas, TX.

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Female super hero with red cape
July 17, 2018 Kathleen Misovic

5 Fantastic Female Leaders in the Cleaning Industry

Female facility management professionals are breaking down barriers and creating their own paths; here's a snapshot of their secrets to success.

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A person laying on a floor after falling
June 22, 2018 Maureen Brogie

Protect Your Cleaning Business From Messy Liability Claims

Trips and falls are the most common claims made within the cleaning industry. For this reason, it's crucial to have cleaning and janitorial general liability insurance in place to cover any legal fees, as well as the compensation costs.

Article
couple on date asking questions over a table
May 30, 2018 Michael Wilson

Win New Customers by Asking Questions

Asking questions is a crucial part of consultative selling. Here's how asking the right ones can help you land the contract.

Article
employee reading handbook
May 29, 2018 Erin Brereton

Employee Handbook 101

An employee handbook can be a valuable asset, providing protection for both employees and their organizations. Here are basic principles and policies you will want to make sure to include.

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chalkboard with arrows
May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

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