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Business & Management

Inside of a dialysis center showing treatment stations
August 1, 2019 Tim Conn

Bidding a Medical Facility Part 3: Dialysis Centers

Knowing how to properly handle biohazardous waste is critical for any cleaning service considering making a bid to clean a dialysis center.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

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Dictionary definition of legislative
July 23, 2019 Ariel Feldman

Advocating for the Cleaning Industry

ISSA tracks and addresses various legislative issues pertaining to the cleaning and maintenance industry to educate and engage its members, policymakers, and the public at large.

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executive looking out window
July 17, 2019 Bruce DeLoatch

The Science of Leadership

Learn how to developing yourself as an effective leader can be the best way to develop and retain superstar employees.

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Dispensers
March 15, 2016

Dispensers

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Infection Prevention in the Modern Office
March 8, 2016 Tobi Colbert

Infection Prevention in the Modern Office

We’ve witnessed a number of changes in how people work; or possibly, we should say in where people work.

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Hiring the Next Generation
March 2, 2016 Erin Brereton

Hiring the Next Generation

To successfully hire millennial employees, commercial cleaning service providers will need to understand what amenities, outreach efforts, and schedules generation members want—and what training and career development they’ll need.

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Carpet Care e-Newsletter
March 1, 2016

Carpet Care e-Newsletter

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Customer Service vs. Customer Satisfaction
February 26, 2016 Ron Harrison

Customer Service vs. Customer Satisfaction

Providing “acceptable service" essentially means the contractor is meeting the expectations of an agreement with a client. Providing "satisfaction," however, requires taking the level of service above and beyond the stipulated service agreement.

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Going Over Budget
February 24, 2016 William R. Griffin

Going Over Budget

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.

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Navigating Anticipated Labor Wage Increases
February 3, 2016 Nicole Bowman

Navigating Anticipated Labor Wage Increases

The minimum wage has been in the limelight lately, as some cities and even some states are choosing to raise it to as much as US$15 an hour.

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Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

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Driving Growth with Disruptive Innovation
February 1, 2016 Jim Harris Sr.

Driving Growth with Disruptive Innovation

Continuous improvement yields incremental progress, which is critical to sustaining high performance. Breakthrough improvement, especially in a cleaning operation, requires a complete modification or change.

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Beyond the Inspection
February 1, 2016 Anthony Maione

Beyond the Inspection

The outcomes associated with quality control programs are dependent on how effectively you have integrated them with other aspects of your organization.

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The ROI of Clean Air
January 29, 2016 Jeff Dryfhout

The ROI of Clean Air

Providing clean air has a wide range of benefits, including increased occupant productivity, reduced absenteeism, and improved facility perception.

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The Business Benefits of a Traditional Office
January 29, 2016 Joel Craddock

The Business Benefits of a Traditional Office

Many successful businesses start with a home office. The startup costs, including overhead, can be lower if you’re working out of your home, but there are factors to consider before jumping into a home office.

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