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Business & Management

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July 17, 2018 Kathleen Misovic

5 Fantastic Female Leaders in the Cleaning Industry

Female facility management professionals are breaking down barriers and creating their own paths; here's a snapshot of their secrets to success.

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June 22, 2018 Maureen Brogie

Protect Your Cleaning Business From Messy Liability Claims

Trips and falls are the most common claims made within the cleaning industry. For this reason, it's crucial to have cleaning and janitorial general liability insurance in place to cover any legal fees, as well as the compensation costs.

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May 30, 2018 Michael Wilson

Win New Customers by Asking Questions

Asking questions is a crucial part of consultative selling. Here's how asking the right ones can help you land the contract.

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May 29, 2018 Erin Brereton

Employee Handbook 101

An employee handbook can be a valuable asset, providing protection for both employees and their organizations. Here are basic principles and policies you will want to make sure to include.

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Business service contractors at an education event at the ISSA Show 0
July 18, 2018 Jack Brosnan

Education Package for Business Service Contractors

There are many BSC-targeted sessions available at ISSA Show North America 2018 in Dallas,TX. Learn how ISSA's education offerings can benefit any business.

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In-house service providers at an education event at the ISSA Show 0
July 18, 2018 Jack Brosnan

Education Packages for In-House Service Providers

Learn about a highlighted group of the numerous ISP-focused training and education opportunities available at ISSA Show North America 2018 in Dallas, TX.

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May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

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May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

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May 18, 2018 Mike Nelson

Maintaining Nursing Homes

Learn how to develop a plan to maintain a long-term care facility

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May 10, 2018 Ron Segura

Pricing Bids for the Win

Cleaning contractors often believe that customers select janitorial services based on which contractor has the lowest bid. They are both right and wrong.

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May 8, 2018 Stephen Ashkin

Choose a Distributor That Values Sustainability

Asking your distributors leading questions about their environmental practices will give you a clue as to their sustainability policies.

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May 7, 2018 Kevin Keeler

Show Some Respect in BSC/In-House Relationships

If your BSCs and in-house staff are working against each other, follow these three tips to help them gain mutual respect.

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