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Business & Management

ESL Employees
October 9, 2019 Nan Hallock

Managing ESL Employees

Thoughtful supervisors can help ensure the success of individual employees who speak English as a second language and teams by building bridges of understanding.

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Drawing of people with thought bubbles over their heads
October 7, 2019 Mili Washington

IICRC Standards

Following industry standards helps your firm streamline processes, trim costs, build credibility, and earn customer loyalty, which ultimately boosts your bottom line.

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exterior building
September 30, 2019 Sponsored by SunBelt Rentals

2019 BSC/Contract Cleaning Benchmarking Survey Report

Find the latest business outlook from fellow building service contractors (BSCs), broken down by business type, size, revenue, geographical location, and more.

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woman holding cleaning supplies
September 20, 2019 Mariah Bliss

6 Tips for Starting Your Own Commercial Cleaning Company

Check out these six tips on how to start a cleaning business, with advice on everything from picking out your cleaning territory to getting your first customer.

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puzzle piece
September 11, 2019 Amy W. Richardson

A New Season

Amy W. Richardson is the new managing editor for Cleaning and Maintenance Management.

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customer service
September 9, 2019 Michael Wilson

The Apology

From apologizing to problem-solving, learn the best ways cleaning contractors and jansan distributors can handle customer complaints.

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calculating finances
September 9, 2019 Dan Ringo

Return on Investment

A robust, regular plan for quality assurance evaluations and benchmarking can greatly benefit your operation.

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big data lock electronic
September 8, 2019 Kathleen Misovic

Big Data

Many facility service providers are relying on data provided by sensor and software technology to help them run more efficiently. It is important to invest in the IoT solution that can best support one’s unique business challenges.

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Inside of a dialysis center showing treatment stations
August 1, 2019 Tim Conn

Bidding a Medical Facility Part 3: Dialysis Centers

Knowing how to properly handle biohazardous waste is critical for any cleaning service considering making a bid to clean a dialysis center.

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Dictionary definition of legislative
July 23, 2019 Ariel Feldman

Advocating for the Cleaning Industry

ISSA tracks and addresses various legislative issues pertaining to the cleaning and maintenance industry to educate and engage its members, policymakers, and the public at large.

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executive looking out window
July 17, 2019 Bruce DeLoatch

The Science of Leadership

Learn how to developing yourself as an effective leader can be the best way to develop and retain superstar employees.

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making a sales presentation
July 17, 2019 Ron Segura

Presentation Skills Can Make or Break Your Sale

Gestures play an important role in making a good impression on potential clients. Are your presentation skills up to speed? Evaluate your potential for contractor success here.

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