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Business & Management

Telephone operators at a call center 0
May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

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May 10, 2018 Ron Segura

Pricing Bids for the Win

Cleaning contractors often believe that customers select janitorial services based on which contractor has the lowest bid. They are both right and wrong.

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May 8, 2018 Stephen Ashkin

Choose a Distributor That Values Sustainability

Asking your distributors leading questions about their environmental practices will give you a clue as to their sustainability policies.

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May 7, 2018 Kevin Keeler

Show Some Respect in BSC/In-House Relationships

If your BSCs and in-house staff are working against each other, follow these three tips to help them gain mutual respect.

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Elderly residents in an assisted living facility 0
May 18, 2018 Mike Nelson

Maintaining Nursing Homes

Learn how to develop a plan to maintain a long-term care facility

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Image of pie chart showing training time breakdowns 0
April 27, 2018 Richard Bodo

Setting Training Times

When creating an adult learning course using ROPES, determine how much of your training time should be invested in each of the five steps: relate, overview, presentation, exercise, and summarize.

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April 13, 2018 Rick Parker

Reflections from an IEHA-Certified Family

Learn how training has helped serve one family organization in passing knowledge and quality assurance from one generation to the next

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Tattoo of I love my company 0
April 11, 2018 Ron Segura

Triumph With a Solid Company Culture

A solid company culture enables people inside and out of the company to know the company’s philosophy and values, even if business strategies change.

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April 10, 2018 Stephen Ashkin

Full Speed Ahead for the Sustainability Movement

Even though the federal government has taken environmental and sustainability issues off its priority list, the movement is still going strong.

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April 10, 2018 Lance Witschen

Make a Positive Impact

Read about how one nonprofit is leveraging certification to bolster its client and employee relationships.

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April 9, 2018 Tim Conn

Retain Top Talent in a Competitive Market

How can you retain employees to ensure the highest levels of service? Sometimes, it does come down to salary and employee benefits.

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Arrows hitting a bull's eye on a target 0
April 5, 2018 Richard Bodo

Did Your Training Program Hit the Mark?

There are four evaluation levels you can use to determine whether your training was a success with adult learners.

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