Videos

The Cleaning Management Institute's Hard Floor Care Certification Workshop offers a comprehensive overview of hard floor care, covering current standards, efficient cleaning methods, safety concerns, and asset protection.

Hard floor care starts with one critical step—correctly identifying the flooring so you can clean it properly.

Contractors talk about revenue because it's easy to see and easy to say. A company describes itself by what it billed last year, whether that's $1 million or $10 million, and the number becomes shorthand for success.

In this episode, we examine the hidden risks of AI overreliance, why some experts warn of declining human judgment, and what business leaders can do to ensure AI remains a powerful tool without weakening the skills that drive innovation and sound decision-making.

Whether you're hiring your next technician, supervisor, or office administrator, this conversation offers practical guidance without the hype.

In this episode, Jeff Cross speaks with Jim Flieler of Charlotte Products and Sanjaya Abeysinghe, CTO of Optisolve, about why labor—not supplies—is the true cost driver in facility cleaning.

Stratus Clean CEO Doug Flaig shared his insights into the company’s name change and rapid growth in this super-competitive industry.

CMM's floor care webinar details the care techniques required to maintain stone, wood, resilient, and carpet flooring.

Dean Mercado discusses the biggest AI mistakes service business owners are making in 2026.

Jeff Carmon explains why new account startups matter more than some owners realize, where they most often break down, and what strong handoffs, communication, and early execution look like in practice.

Wells Ye of EmployJoy.ai works to provide solutions to what cleaning business owners and facility operations can do about it.

If you want to improve close rates, strengthen communication, and stand out from competitors, this discussion offers practical insight for cleaning and restoration professionals alike.