ISSA/INTERCLEAN® North America 2017 is the premier exhibition for the cleaning industry worldwide. While the show is designed to appeal to a wide variety
of industry professionals, there are many events designed specifically for building service contractors (BSCs) and in-house facility managers/service
Ranging from critical lessons on applying green cleaning methods and products in schools to learning how to recruit the best talent for your organization, there’s guaranteed to be information available on site that will help to improve any business. In fact, many of CMM’s valuable columnists and contributors are presenting at the show, which means there are proven experts’ brains to pick about advanced and innovative facility solutions.
We realize it’s impossible to experience all of the trade show offerings, so below is a select list of the trade show’s educational seminars that are tailored to help your organization improve efficiencies, profitability, and quality service:
Sunday, September 10
1:00 p.m.–5:00 p.m.
CIMS: ISSA Certification Expert Workshop—Part 1*
Speaker: Dave Frank
Learn the key characteristics of a quality cleaning organization as outlined in the ISSA Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (GB). Pass the on-site exam to earn an ISSA Certification Expert (I.C.E.) and I.C.E.-GB certification. *Part 2 will take place Monday, September 11, 8:30 a.m.–11:30 a.m. Separate registration fee of US$995 for ISSA members, US$1,595 for nonmembers required.
Monday, September 11
8:30 a.m.–9:00 a.m.
Green Cleaning in Schools: Leading the Way to Children’s Health
Speakers: Rochelle Davis, Steve Ashkin, Tracy Enger, Mervin Brewer
Learn the benefits of green cleaning in school settings as well as five steps to green cleaning in schools in this session. Then, using the Green Clean Schools Forum Action Guide and group discussion, extract the specific tips and techniques you need to attain better green cleaning solutions at your facility. This session is also part of a full-day forum, featuring education that covers all five steps to green cleaning in schools in addition to infection control, costs, and more.
9:45 a.m.–10:30 a.m.
Preparing Your Business for the Next Generation
Speaker: Henry Hutcheson
Every day you work to grow your business. You have a lot of pride in the business you have developed and nurtured. At some point, you will want to pass this business on to your children—or maybe sell it. More than 65 percent of all family businesses will cease to exist once they pass to the next generation. There are two main reasons why this happens: lack of preparation and/or conflict. Find out how you can prepare your business, yourself, and your family for doing business without you.
For additional insight on this topic, turn to page 26 of this month’s issue for more tips on planning for your organization’s future and long-term success.
10:45 a.m.–11:30 a.m.
Helping Facilities Prevent Illnesses and Absenteeism
Speaker: Lori Strazdas
From absenteeism and facility closures to lost productivity and negative press, illnesses can have serious impacts in public and commercial settings and not just during cold and flu season. Bacteria and viruses, such as Methicillin Resistant Staphylococcus aureus (MRSA), norovirus, and others can be found in gyms, schools, hotels, offices, and public restrooms.
The professional cleaning industry plays a vital role in helping protect public health by preventing the spread of infections in public spaces. Explore the role of cleaning and disinfecting with new technologies and chemistries as well as the differences between sanitation and disinfection to reinforce compliant practices.
Rockstar Recruiting: What to Look for and How to Find itRoom N112
Speakers: Anthony Trombetta, Michael J. Hawkins
Finding and hiring talent is mission critical to your organization. To be truly successful, you need to ensure you have the right people performing the right job. Attend this session to discover where you should look to find and hire the talented people essential to running a profitable organization.
Boost Your ROI with Marketing Automation and Analytics Room N107
Moderator: Chad Hendley
Panelists: Debbie Sardone, Mike Powers, Jeff Cross
Marketing and analytics tools are essential for every business to focus resources, generate progress reports, tie revenue to campaigns, and map and measure customer interactions, but which system do you choose? This panel discussion will explore the key criteria for assessing and evaluating marketing automation systems for business-to-business interactions, including price, product integration, and ease of use. Plus, you’ll discover why—and when—these factors, among others, should influence your choice.
1:00 p.m.–1:45 p.m.
Stop Paying the Penalty Tax on Employee Turnover
Speaker: Mel Kleiman
Every time you lose an employee, whether voluntary or involuntary, it costs you money—more money than most of us realize. This is the penalty tax you pay for either not making the right hiring decision or not doing the right things to keep your best people happy, productive, and on board.
Learn how to minimize these unnecessary penalty taxes and maximize your employees’ performance as well as your organization’s profits. Discover the major impact reducing this hidden tax will have on your bottom line; the simple steps you can take to reduce the impact of making a hiring mistake; and how to maximize your return on the great employees you hire.
4:00 p.m.–4:45 p.m.
Stop the Spread: Infection Prevention and Control
Speaker: Beatrix Babcock
Nowhere is reducing the spread of germs more important than in health care settings. Learn what health care acquired infections (HAIs) are, how and why HAIs are spread, the choice and proper use of disinfectants, appropriate cleaning frequencies, and correct use of personal protection equipment. Master the best practices for cleaning in health care setting so you can immediately help stop the spread of infectious diseases in your facility.
Workloading Made Simple
Speaker: David Frank
Nothing signals disaster more than poor workloading. In this information-packed session, you’ll master the defined systems of cleaning and how to determine the right ones for any given facility. Plus, you’ll get an in-depth look at the organizational structures, disciplines, and benefits of each system, as well as how to motivate staff to increase productivity and work quality.
Tuesday, September 12
8:30 a.m.–9:30 a.m.
Hygiene in the 21st Century
Speaker: Dr. Charles Gerba
Hygiene has saved more human lives than all of the antibiotics and vaccines ever created. Learn the limitations of current technologies and disinfectants for infection control as well as the latest developments in nonchemical disinfection using vapor technology.
11:00 a.m.–11:50 a.m.
Data-Driven Excellence: Improving Operations
Education Theater, Booth 129
Speaker: Gene Woodard
How can data and information propel your operations to excellence? Discover how industry leaders use data to improve productivity, employee satisfaction, and cleaning results.
2:00 p.m.–5:00 p.m.
ISSA CMI Hard Floor Care Certification
Speaker: Mark Warner
Think there’s nothing new in hard floor care? Think again! Gain a high-level overview of hard floor surfaces and current trends—from new, fast, and efficient cleaning methods to safety concerns and asset protection. Examine trends toward new and unique floors, such as polyvinyl sheeting, rubber, bamboo, laminates, and more. You’ll leave with an ISSA Cleaning Management Institute (CMI) Hard Floor Care handbook and an opportunity to take an online exam to earn CMI certification. This course is also an ISSA Cleaning Industry Training Standard (CITS) verified training program.
Wednesday, September 13
10:30 a.m.–11:30 a.m.
Technology: Your Secret Weapon for Employee Retention
Speaker: Michael Brown
High turnover may be the industry norm, but it doesn’t have to be your reality. Discover how to use technology to reduce 90 percent of the time it takes to screen and hire. Learn the secret to supporting and engaging cleaners and the three things you can start doing today to retain cleaners that won’t cost your company a dime.
1:00 p.m.–3:00 p.m.
ISSA CMI Carpet Care Certification
Speaker: Jeff Cross
In this session, receive a high-level overview of carpet surfaces and current trends—from tackling resoiling and spot removal to interim and restorative/periodic maintenance processes—all tied into existing standards of care from major carpet mills. You’ll leave this session with an ISSA Cleaning Management Institute (CMI) Carpet Care handbook and an opportunity to take an online exam to earn cmi certification. This course is an ISSA Cleaning Industry Training Standard (CITS) verified training program.
Thursday, September 14
9:00 a.m.–11:00 a.m.
ISSA CMI Basic Restroom Care Certification
Speaker: Marion Ivey
Gain an overview of restroom care—as well as what’s trending—in this session. Discover highly effective cleaning techniques, step-by-step best practices, and how to eliminate cross-contamination threats with practices such as color-coding systems. Enjoy discussions on new power equipment and tools designed to deep clean and restore restroom floors and fixtures while minimizing time and labor. You’ll leave with an ISSA Cleaning Management Institute (CMI) Restroom Care handbook and an opportunity to take an online exam to earn cmi certification. This course is an ISSA Cleaning Industry Training Standard (CITS) verified training program.
Thursday, September 14
9:00 a.m.–10:00 a.m.
State of the Economy Panel
Panelists: Brian Beaulieu, Jim Messina, and Karl Rove
Moderator: Frank Luntz
This panel discussion is sure to be lively, as well as insightful, thought-provoking, and maybe even a little controversial!
10:30 a.m.–11:15 a.m.
State of the Industry Panel for BSCs
Panelists: Jim Harris Jr., Rachel Sanchez, Taylor Bruce, and Matt Vonachen
Join your peers for this panel discussion focused exclusively on the trends, hot topics, market opportunities, and threats affecting BSCs today. These knowledgeable thought-leaders will share what makes them successful, the hardships facing the industry, and most importantly, strategies to ensure that you don’t get left behind.
1:25 pm-2:00 pm
State of the Industry In-House Service Providers Panel
Education Theater, Booth 129
Panelists: Steve Gilsdorf, Ralph LePore
Moderator: Michael Patterson
Hear from your fellow in-house service providers as they discuss the current trends and developing challenges in facility solutions. Similar to the BSC panel, these knowledgeable thought-leaders will share what makes them successful, the hardships they are facing, and most importantly, strategies to ensure you don’t get left behind.