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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Article
A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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Telephone operators at a call center
May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

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Elderly residents in an assisted living facility
May 18, 2018 Mike Nelson

Maintaining Nursing Homes

Learn how to develop a plan to maintain a long-term care facility

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business person balancing budget
May 10, 2018 Ron Segura

Pricing Bids for the Win

Cleaning contractors often believe that customers select janitorial services based on which contractor has the lowest bid. They are both right and wrong.

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boxes made of recycled cardboard
May 8, 2018 Stephen Ashkin

Choose a Distributor That Values Sustainability

Asking your distributors leading questions about their environmental practices will give you a clue as to their sustainability policies.

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Group of employees gathered together for training
May 7, 2018 Kevin Keeler

Show Some Respect in BSC/In-House Relationships

If your BSCs and in-house staff are working against each other, follow these three tips to help them gain mutual respect.

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Image of pie chart showing training time breakdowns
April 27, 2018 Richard Bodo

Setting Training Times

When creating an adult learning course using ROPES, determine how much of your training time should be invested in each of the five steps: relate, overview, presentation, exercise, and summarize.

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A circle of arms intertwined
April 13, 2018 Rick Parker

Reflections from an IEHA-Certified Family

Learn how training has helped serve one family organization in passing knowledge and quality assurance from one generation to the next

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Tattoo of I love my company
April 11, 2018 Ron Segura

Triumph With a Solid Company Culture

A solid company culture enables people inside and out of the company to know the company’s philosophy and values, even if business strategies change.

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wind farm solar panels hydro plant green energy
April 10, 2018 Stephen Ashkin

Full Speed Ahead for the Sustainability Movement

Even though the federal government has taken environmental and sustainability issues off its priority list, the movement is still going strong.

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drawing of handshake win win
April 10, 2018 Lance Witschen

Make a Positive Impact

Read about how one nonprofit is leveraging certification to bolster its client and employee relationships.

Article
janitor raising arm in victory
April 9, 2018 Tim Conn

Retain Top Talent in a Competitive Market

How can you retain employees to ensure the highest levels of service? Sometimes, it does come down to salary and employee benefits.

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Arrows hitting a bull's eye on a target
April 5, 2018 Richard Bodo

Did Your Training Program Hit the Mark?

There are four evaluation levels you can use to determine whether your training was a success with adult learners.

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