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Business & Management

puzzle piece
September 11, 2019 Amy W. Richardson

A New Season

Amy W. Richardson is the new managing editor for Cleaning and Maintenance Management.

Article
High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Video
customer service
September 9, 2019 Michael Wilson

The Apology

From apologizing to problem-solving, learn the best ways cleaning contractors and jansan distributors can handle customer complaints.

Article
calculating finances
September 9, 2019 Dan Ringo

Return on Investment

A robust, regular plan for quality assurance evaluations and benchmarking can greatly benefit your operation.

Article
Inspect what you expect
September 19, 2010 Alan Bigger

Inspect what you expect

How do we define, qualify or quantify the type of work that we perform? What exactly is quality in the cleaning business?

Article
Steam Vapor: A Green Disinfectant
September 19, 2010 Dr. Benjamin Tanner

Steam Vapor: A Green Disinfectant

However, traditional disinfection technologies have drawbacks that limit effectiveness when it comes to controlling the spread of germs.

Article
Breach Of Contract
September 19, 2010

Breach Of Contract

A recent discussion on the CM/Cleaning & Maintenance Management Online™ Bulletin Board served as an open forum to discuss how to handle clients who breach their cleaning contracts.

Article
LEANing Up The Cleaning Process
September 19, 2010 Michael Tarvin

LEANing Up The Cleaning Process

LEAN is defined as a collection of principles, methods and tools that improve the speed and efficiency of any process by eliminating waste.

Article
Standard Operating Procedures: A Writing Guide
September 19, 2010 Dave Frank

Standard Operating Procedures: A Writing Guide

SOPs provide workers direction, improve communication, reduce training time and increase cleaning consistency.

Article
The meaning of cleaning
September 19, 2010

The meaning of cleaning

If professional cleaning workers have a hard time defining the importance of their duties, how can we expect customers and facility owners to emphasize the importance of cleaning?

Article
Escalator cleaning
September 19, 2010

Escalator cleaning

Here’s how to step up and meet the challenge.

Article
Janitorial Bidding And Estimating Cleaning Services
May 17, 2010 William R. Griffin

Janitorial Bidding And Estimating Cleaning Services

Janitorial bidding and estimating is a blend of art, experience and science - and the right software helps.

Article
Spartan Chemical release
January 12, 2010

Spartan Chemical release

Spartan Chemical Company Inc. is happy to announce the recent re-certification of the entire sales team as Cleaning Industry Management Standard (CIMS) ISSA Certification Experts (I.C.E.).

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Attract The Best Employees
July 31, 2001 Phillip Lawless

Attract The Best Employees

Experienced facility managers and building service contractors (BSCs) have tried-and-true hiring practices that they have learned through decades of accepting applications and interviewing potential employees.

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