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Business & Management

ESL Employees
October 9, 2019 Nan Hallock

Managing ESL Employees

Thoughtful supervisors can help ensure the success of individual employees who speak English as a second language and teams by building bridges of understanding.

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Drawing of people with thought bubbles over their heads
October 7, 2019 Mili Washington

IICRC Standards

Following industry standards helps your firm streamline processes, trim costs, build credibility, and earn customer loyalty, which ultimately boosts your bottom line.

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exterior building
September 30, 2019 Sponsored by SunBelt Rentals

2019 BSC/Contract Cleaning Benchmarking Survey Report

Find the latest business outlook from fellow building service contractors (BSCs), broken down by business type, size, revenue, geographical location, and more.

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woman holding cleaning supplies
September 20, 2019 Mariah Bliss

6 Tips for Starting Your Own Commercial Cleaning Company

Check out these six tips on how to start a cleaning business, with advice on everything from picking out your cleaning territory to getting your first customer.

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No Posting Without A Plan
March 14, 2014 Neal Schaffer

No Posting Without A Plan

Many company leaders understand that in order to survive in today’s business world, their companies must have a social media presence.

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Calculating Return On Investment For Equipment Purchases
March 10, 2014 William R. Griffin

Calculating Return On Investment For Equipment Purchases

Return on investment (ROI) is also known as the payback period and is often expressed in a period of time, such as weeks, months or years.

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Listening To Employee Feedback
March 7, 2014 Barry Banther

Listening To Employee Feedback

There are five simple words that can spell doom for a leader – “If I had only known!”

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A Team Approach To A Crisis Response
February 25, 2014 Lucien Canton

A Team Approach To A Crisis Response

A crisis management team shouldn’t be just for crisis.

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A Better Way To Deliver Bad News
February 18, 2014 Geoffrey Tumlin

A Better Way To Deliver Bad News

Bad news is no fun to deliver. That’s why even distinguished leaders and otherwise successful people will go to great lengths to avoid doing it.

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2014 In-house/Facility Manager Survey Offers Insight Into Overall Market
February 6, 2014

2014 In-house/Facility Manager Survey Offers Insight Into Overall Market

The staff at Cleaning & Maintenance Management revamped its old benchmarking survey in an effort to more accurately gauge the modern trends and issues affecting the market and the professionals that operate within the JanSan industry.

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Seven Tips To Make Accountability Stick, part 2
January 29, 2014 Julie Miller and Brian Bedford

Seven Tips To Make Accountability Stick, part 2

Everyone needs to understand that they will be held responsible not only for the results of their work, but also for how they go about their work, and their rewards will depend on both.

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Seven Tips To Make Accountability Stick
January 10, 2014 Julie Miller and Brian Bedford

Seven Tips To Make Accountability Stick

As a leader at your organization, you like to think that you run a pretty tight ship.

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Supply Chain Management
December 10, 2013 Dave Frank

Supply Chain Management

It’s not uncommon to see building service contractors and in-house cleaning managers juggling the procurement of products, tools and equipment from multiple suppliers and multiple locations.

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The Business Owner's Dirty Dozen, Part 2
November 14, 2013 Joseph and JoAnn Callaway

The Business Owner's Dirty Dozen, Part 2

While you don’t treat your employees like dirt, you may feel that you don’t owe them any special favors, either.

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The Business Owner's Dirty Dozen, Part 1
November 8, 2013 Joseph and JoAnn Callaway

The Business Owner's Dirty Dozen, Part 1

So, you’re building a small business with only the proverbial wing and prayer to keep you aloft.

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Bartering To Boost Cleaning Sales
September 20, 2013 John Strabley

Bartering To Boost Cleaning Sales

In its simplest form, bartering involves an equal trade; one business swaps a good or service for another.

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