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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Article
A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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Developing Your Annual Maintenance Program
June 4, 2015 Jeff Goodnough

Developing Your Annual Maintenance Program

Instating a specific program for the long-term care of your facility allows for better organization and communication. By keeping the process transparent, a maintenance program can keep all staff informed and ensure their workplace meets proper standards.

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Tackling Employee Turnover
June 4, 2015 Jim Harris Sr. & Jeff Merrihew

Tackling Employee Turnover

The daily trials of coping with staff openings, while ensuring service quality compounded by the demands of recruiting and training new staff, can place a heavy strain on any organization.

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Ten Tips on Safe Floor Refinishing
June 2, 2015

Ten Tips on Safe Floor Refinishing

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Stopping Employees From Jumping Ship
June 2, 2015 Erin Brereton

Stopping Employees From Jumping Ship

Maintaining a well-trained, capable staff is a crucial part of providing consistent, high-quality commercial cleaning services—yet many organizations struggle to keep employees on board.

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Determining Production Rates
June 1, 2015 William R. Griffin

Determining Production Rates

Seldom does a day go by that someone doesn’t ask me about pricing and production rates for the cleaning of commercial buildings.

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Elevating the Vital Role of the Custodian
June 1, 2015 Nicole Bowman

Elevating the Vital Role of the Custodian

Cleaning is vital to public health, yet the role of the janitor (or custodian) is often perceived negatively—and not only by building occupants, but also by janitors themselves.

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Sustaining World-Class and Strategic Service
May 29, 2015 Jim Harris Sr. & Jeff Merrihew

Sustaining World-Class and Strategic Service

Too many organizations constantly react to complaints or service deficiencies as opposed to preparing and training the organization on systems discipline.

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#TVTuesday: The Future of Clean
May 19, 2015

#TVTuesday: The Future of Clean

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Staffing Your School’s Cleaning Team
May 5, 2015 Kylie Ora Lobell

Staffing Your School’s Cleaning Team

The education niche of the cleaning industry is one that requires excellent customer service and the ability to work with people of all ages.

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Survey Says…
May 4, 2015

Survey Says…

We launched the 2015 Cleaning and Maintenance Management (CMM) In-House/Facility Manager Benchmarking Survey to ask our readers about current trends and issues affecting their operations and facilities.

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Build Better Relationships with a Quality Control Program
May 4, 2015 Anthony Maione

Build Better Relationships with a Quality Control Program

The most successful cleaning professionals understand that successful quality assurance —or quality control—programs are more than dashboard reports and corrective actions.

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Cost Reductions through Product Rationalization
May 3, 2015 Terry Sambrowski

Cost Reductions through Product Rationalization

Product rationalization, when it applies to manufacturers and distributors, can be defined as reducing the number of products that are manufactured or sold in order to invest more in the products that make the most profit.

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