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Business & Management

ESL Employees
October 9, 2019 Nan Hallock

Managing ESL Employees

Thoughtful supervisors can help ensure the success of individual employees who speak English as a second language and teams by building bridges of understanding.

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Drawing of people with thought bubbles over their heads
October 7, 2019 Mili Washington

IICRC Standards

Following industry standards helps your firm streamline processes, trim costs, build credibility, and earn customer loyalty, which ultimately boosts your bottom line.

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exterior building
September 30, 2019 Sponsored by SunBelt Rentals

2019 BSC/Contract Cleaning Benchmarking Survey Report

Find the latest business outlook from fellow building service contractors (BSCs), broken down by business type, size, revenue, geographical location, and more.

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woman holding cleaning supplies
September 20, 2019 Mariah Bliss

6 Tips for Starting Your Own Commercial Cleaning Company

Check out these six tips on how to start a cleaning business, with advice on everything from picking out your cleaning territory to getting your first customer.

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Customer Service vs. Customer Satisfaction
February 26, 2016 Ron Harrison

Customer Service vs. Customer Satisfaction

Providing “acceptable service" essentially means the contractor is meeting the expectations of an agreement with a client. Providing "satisfaction," however, requires taking the level of service above and beyond the stipulated service agreement.

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Going Over Budget
February 24, 2016 William R. Griffin

Going Over Budget

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.

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Navigating Anticipated Labor Wage Increases
February 3, 2016 Nicole Bowman

Navigating Anticipated Labor Wage Increases

The minimum wage has been in the limelight lately, as some cities and even some states are choosing to raise it to as much as US$15 an hour.

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Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

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Driving Growth with Disruptive Innovation
February 1, 2016 Jim Harris Sr.

Driving Growth with Disruptive Innovation

Continuous improvement yields incremental progress, which is critical to sustaining high performance. Breakthrough improvement, especially in a cleaning operation, requires a complete modification or change.

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Beyond the Inspection
February 1, 2016 Anthony Maione

Beyond the Inspection

The outcomes associated with quality control programs are dependent on how effectively you have integrated them with other aspects of your organization.

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The ROI of Clean Air
January 29, 2016 Jeff Dryfhout

The ROI of Clean Air

Providing clean air has a wide range of benefits, including increased occupant productivity, reduced absenteeism, and improved facility perception.

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The Business Benefits of a Traditional Office
January 29, 2016 Joel Craddock

The Business Benefits of a Traditional Office

Many successful businesses start with a home office. The startup costs, including overhead, can be lower if you’re working out of your home, but there are factors to consider before jumping into a home office.

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Effective Training for Retention
January 28, 2016 Sharon L. Cowan

Effective Training for Retention

One of the greatest challenges for building service contractors (BSCs) during the next decade will be attracting and retaining quality employees and maintaining a stable workforce.

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Selling to the Hospitality Industry
January 27, 2016 William R. Griffin

Selling to the Hospitality Industry

Regardless of the size of your business or geographic location, the hospitality industry is a large and growing market for building service contractors.

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Hiring Subject Matter Experts From Within
January 27, 2016 Ron Segura

Hiring Subject Matter Experts From Within

Selecting a subject matter expert from among your staff may involve a bit of trial-and-error. View it like hiring a new worker.


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Investing In Your Company
January 25, 2016 Joel Craddock

Investing In Your Company

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