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Business & Management

proposal
December 5, 2019 Ricardo Regalado

Elements of a Winning Proposal

Tips on how to spice up your proposals with stylish and impactful elements to win more business and make it easier for clients to choose you.

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leadership skills
December 2, 2019 Dan Ringo

The 5 Cs of a Great Facilities Manager

Five traits to look for when selecting a service provider for facilities management

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Staffing challenges
November 25, 2019 Amy W. Richardson

Staffing Challenges Continue for BSCs

Recruiting and retaining staff continues to be a challenge for building service contractors.

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Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities
November 11, 2019 Nan Hallock

Government Incentives for Hiring Ex-Offenders, Veterans, and People with Disabilities

​An all-new ISSA state-by-state summary of economic incentives for hiring nonviolent ex-offenders, people with disabilities, and armed forces veterans is now available at ISSA.com.

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Motivating Techniques
March 29, 2016 Kevin Keeler

Motivating Techniques

There are generally two principles that motivate staff performance: fear of losing something or the opportunity of gaining something.

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Contract Clauses
March 28, 2016 William R. Griffin

Contract Clauses

Contract terms, clauses, and specifications are legal documents that bind and outline the terms of agreement and service between a customer and service provider.

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2016 Carpet Care Webcast
March 16, 2016

2016 Carpet Care Webcast

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Dispensers
March 15, 2016

Dispensers

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Infection Prevention in the Modern Office
March 8, 2016 Tobi Colbert

Infection Prevention in the Modern Office

We’ve witnessed a number of changes in how people work; or possibly, we should say in where people work.

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Hiring the Next Generation
March 2, 2016 Erin Brereton

Hiring the Next Generation

To successfully hire millennial employees, commercial cleaning service providers will need to understand what amenities, outreach efforts, and schedules generation members want—and what training and career development they’ll need.

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Carpet Care e-Newsletter
March 1, 2016

Carpet Care e-Newsletter

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Customer Service vs. Customer Satisfaction
February 26, 2016 Ron Harrison

Customer Service vs. Customer Satisfaction

Providing “acceptable service" essentially means the contractor is meeting the expectations of an agreement with a client. Providing "satisfaction," however, requires taking the level of service above and beyond the stipulated service agreement.

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Going Over Budget
February 24, 2016 William R. Griffin

Going Over Budget

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.

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Navigating Anticipated Labor Wage Increases
February 3, 2016 Nicole Bowman

Navigating Anticipated Labor Wage Increases

The minimum wage has been in the limelight lately, as some cities and even some states are choosing to raise it to as much as US$15 an hour.

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Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

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Driving Growth with Disruptive Innovation
February 1, 2016 Jim Harris Sr.

Driving Growth with Disruptive Innovation

Continuous improvement yields incremental progress, which is critical to sustaining high performance. Breakthrough improvement, especially in a cleaning operation, requires a complete modification or change.

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