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Business & Management

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April 18, 2019 CMM Staff

Prove ROI on Sustainability Efforts

This Q & A with an industry consultant will help you track your facility's return on investment in implementing sustainability efforts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

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Man in a business suit holding a flow chart
April 17, 2019 Stephen Ashkin

Invest in Sustainability for Growth and Stability

Businesses that take steps to protect their facilities against climate change can pour as much as US$26 billion into the world's economy and create as many as 65 million "low carbon" jobs by 2030.

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Who Has Final Say in Purchasing Data Chart
April 15, 2019 Sponsored by 3M

2019 In-House Survey Shows FMs Reign Over Budgets

Gain insight into how your fellow FMs are making their purchasing decisions; read our report on CMM's 2019 In-House/Facility Management Benchmarking Survey, sponsored by 3M.

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2016 Carpet Care Webcast
March 16, 2016

2016 Carpet Care Webcast

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Dispensers
March 15, 2016

Dispensers

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Infection Prevention in the Modern Office
March 8, 2016 Tobi Colbert

Infection Prevention in the Modern Office

We’ve witnessed a number of changes in how people work; or possibly, we should say in where people work.

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Hiring the Next Generation
March 2, 2016 Erin Brereton

Hiring the Next Generation

To successfully hire millennial employees, commercial cleaning service providers will need to understand what amenities, outreach efforts, and schedules generation members want—and what training and career development they’ll need.

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Carpet Care e-Newsletter
March 1, 2016

Carpet Care e-Newsletter

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Customer Service vs. Customer Satisfaction
February 26, 2016 Ron Harrison

Customer Service vs. Customer Satisfaction

Providing “acceptable service" essentially means the contractor is meeting the expectations of an agreement with a client. Providing "satisfaction," however, requires taking the level of service above and beyond the stipulated service agreement.

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Going Over Budget
February 24, 2016 William R. Griffin

Going Over Budget

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.

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Navigating Anticipated Labor Wage Increases
February 3, 2016 Nicole Bowman

Navigating Anticipated Labor Wage Increases

The minimum wage has been in the limelight lately, as some cities and even some states are choosing to raise it to as much as US$15 an hour.

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Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

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Driving Growth with Disruptive Innovation
February 1, 2016 Jim Harris Sr.

Driving Growth with Disruptive Innovation

Continuous improvement yields incremental progress, which is critical to sustaining high performance. Breakthrough improvement, especially in a cleaning operation, requires a complete modification or change.

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Beyond the Inspection
February 1, 2016 Anthony Maione

Beyond the Inspection

The outcomes associated with quality control programs are dependent on how effectively you have integrated them with other aspects of your organization.

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The ROI of Clean Air
January 29, 2016 Jeff Dryfhout

The ROI of Clean Air

Providing clean air has a wide range of benefits, including increased occupant productivity, reduced absenteeism, and improved facility perception.

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