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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Article
A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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When the Client Wants a Miracle
March 30, 2016 Erin Brereton

When the Client Wants a Miracle

Client requests may not line up with reality. However, while you can’t prevent challenging client demands, the way you respond to them can determine the outcome clients expect—and potentially make or break your business relationship.

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Motivating Techniques
March 29, 2016 Kevin Keeler

Motivating Techniques

There are generally two principles that motivate staff performance: fear of losing something or the opportunity of gaining something.

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Contract Clauses
March 28, 2016 William R. Griffin

Contract Clauses

Contract terms, clauses, and specifications are legal documents that bind and outline the terms of agreement and service between a customer and service provider.

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2016 Carpet Care Webcast
March 16, 2016

2016 Carpet Care Webcast

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Dispensers
March 15, 2016

Dispensers

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Infection Prevention in the Modern Office
March 8, 2016 Tobi Colbert

Infection Prevention in the Modern Office

We’ve witnessed a number of changes in how people work; or possibly, we should say in where people work.

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Hiring the Next Generation
March 2, 2016 Erin Brereton

Hiring the Next Generation

To successfully hire millennial employees, commercial cleaning service providers will need to understand what amenities, outreach efforts, and schedules generation members want—and what training and career development they’ll need.

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Carpet Care e-Newsletter
March 1, 2016

Carpet Care e-Newsletter

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Customer Service vs. Customer Satisfaction
February 26, 2016 Ron Harrison

Customer Service vs. Customer Satisfaction

Providing “acceptable service" essentially means the contractor is meeting the expectations of an agreement with a client. Providing "satisfaction," however, requires taking the level of service above and beyond the stipulated service agreement.

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Going Over Budget
February 24, 2016 William R. Griffin

Going Over Budget

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.

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Navigating Anticipated Labor Wage Increases
February 3, 2016 Nicole Bowman

Navigating Anticipated Labor Wage Increases

The minimum wage has been in the limelight lately, as some cities and even some states are choosing to raise it to as much as US$15 an hour.

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Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

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