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Business & Management

ESL Employees
October 9, 2019 Nan Hallock

Managing ESL Employees

Thoughtful supervisors can help ensure the success of individual employees who speak English as a second language and teams by building bridges of understanding.

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Drawing of people with thought bubbles over their heads
October 7, 2019 Mili Washington

IICRC Standards

Following industry standards helps your firm streamline processes, trim costs, build credibility, and earn customer loyalty, which ultimately boosts your bottom line.

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exterior building
September 30, 2019 Sponsored by SunBelt Rentals

2019 BSC/Contract Cleaning Benchmarking Survey Report

Find the latest business outlook from fellow building service contractors (BSCs), broken down by business type, size, revenue, geographical location, and more.

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woman holding cleaning supplies
September 20, 2019 Mariah Bliss

6 Tips for Starting Your Own Commercial Cleaning Company

Check out these six tips on how to start a cleaning business, with advice on everything from picking out your cleaning territory to getting your first customer.

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BSC Business Roundup
August 26, 2016 CMM Staff

BSC Business Roundup

To better understand the often-complex dynamics of BSC businesses in today’s marketplace, Cleaning and Maintenance Management (CMM) conducted our annual BSC Benchmarking Survey this spring.

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The Care and Cleaning of Health Care Facilities
August 23, 2016 William R. Griffin

The Care and Cleaning of Health Care Facilities

Health care facilities, by their very nature, pose a number of challenges to building service contractors, including how they should be cleaned and the risks that workers will face.

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On Track and On Time
August 10, 2016 Jim Harris Sr. & Jeff Merrihew

On Track and On Time

The major challenge building service contractors (BSCs) face when it comes to retaining accounts and earning a profit is keeping front-line personnel on track and on time as it relates to delivering quality services that have been stated in the service agreement.

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Buy-ins and Visions
August 9, 2016 Ron Segura

Buy-ins and Visions

It’s hard enough to ask cleaning professionals to make changes in their cleaning routines, procedures, and the products they use to perform their cleaning tasks, but when management purchases a piece of equipment (a cleaning solution or tool)without their advanced “buy-in,” you can expect additional resistance.

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Proper Performance Review Protocol
July 29, 2016 Octavia Perez

Proper Performance Review Protocol

Through performance reviews, you can work as a team to identify any barriers that the employee may be experiencing.

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Face-to-Face Networking
July 26, 2016 Ron Segura

Face-to-Face Networking

Instead of relying on 21st-Century marketing techniques, he used one of the oldest tools in the business handbook: face-to-face networking.

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Combating “Improvement Blindness”
July 26, 2016 Tobi Colbert

Combating “Improvement Blindness”

The term “change blindness” essentially refers to a person not noticing a change—or set of changes—in his or her environment.

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Acing Spacing Inventories
July 21, 2016 Lance Witschen

Acing Spacing Inventories

Maximizing cleaning budgets is a major goal of any cleaning operation. Above all, this means assigning the right number of cleaners to cover a certain area.

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Bidding on Schools and Universities
July 13, 2016 William R. Griffin

Bidding on Schools and Universities

Educational facilities are a growing market that contractors are penetrating. This includes day and evening cleaning in public and private schools of all types and sizes.

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Paving the Way for Product Mapping
June 6, 2016 Tobi Colbert

Paving the Way for Product Mapping

For the small mom-and-pop cleaning contractor, cleaning supply costs may be a minor concern. Of course, everyone wants to get the best product at the best price, but in many cases, supplies may be a small cost compared to the overall business operation.

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Disrupt Your Janitorial Business
June 1, 2016 Judy Gillies

Disrupt Your Janitorial Business

There are already disruptions happening in the janitorial industry, and if you aren’t aware of them, much less using them to your advantage, you will be left behind.

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The Steps of Progressive Discipline
May 27, 2016 Brant Insero

The Steps of Progressive Discipline

The goal of progressive discipline is to provide guidance, coaching, and learning opportunities for both the employee and supervisor.

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