Business & Management

Maintaining organizational clarity from senior management to the operative level is necessary to ensure consistent service delivery.

Cleaning convention centers, regardless of size, takes people, products, equipment, and planning.

Effective December 1, 2016, employers must be in compliance with the U.S. Department of Labor’s (DOL) much anticipated Final Rule that substantially revises the federal overtime pay regulations.

Often we hear that cleaning solutions only amount to 5 or 10 percent of a cleaning contractor’s overhead. However, this 5 or 10 percent can really add up as a contract cleaning business grows.

To better understand the often-complex dynamics of BSC businesses in today’s marketplace, Cleaning and Maintenance Management (CMM) conducted our annual BSC Benchmarking Survey this spring.

Health care facilities, by their very nature, pose a number of challenges to building service contractors, including how they should be cleaned and the risks that workers will face.

The major challenge building service contractors (BSCs) face when it comes to retaining accounts and earning a profit is keeping front-line personnel on track and on time as it relates to delivering quality services that have been stated in the service agreement.

It’s hard enough to ask cleaning professionals to make changes in their cleaning routines, procedures, and the products they use to perform their cleaning tasks, but when management purchases a piece of equipment (a cleaning solution or tool)without their advanced “buy-in,” you can expect additional resistance.

Through performance reviews, you can work as a team to identify any barriers that the employee may be experiencing.

Instead of relying on 21st-Century marketing techniques, he used one of the oldest tools in the business handbook: face-to-face networking.

The term “change blindness” essentially refers to a person not noticing a change—or set of changes—in his or her environment.