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Business & Management

A blurred image of two men doing a walk-through
February 11, 2019 Ricardo Regalado

Master the Walk-Through, Master Your Bid

Learn three steps you can take during facility walk-throughs to become a proficient bidder and win more contracts.

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High Dusting Kits from ProTeam
February 6, 2019 Sponsored by ProTeam

High Dusting Kits from ProTeam

ProTeam® offers High Dusting Kits that bring many above-the-floor areas within the cleaner’s reach for safe and efficient cleaning.

Article
A person writing an online review on a laptop
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

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top BSC challenges
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

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Proper Performance Review Protocol
July 29, 2016 Octavia Perez

Proper Performance Review Protocol

Through performance reviews, you can work as a team to identify any barriers that the employee may be experiencing.

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Face-to-Face Networking
July 26, 2016 Ron Segura

Face-to-Face Networking

Instead of relying on 21st-Century marketing techniques, he used one of the oldest tools in the business handbook: face-to-face networking.

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Combating “Improvement Blindness”
July 26, 2016 Tobi Colbert

Combating “Improvement Blindness”

The term “change blindness” essentially refers to a person not noticing a change—or set of changes—in his or her environment.

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Acing Spacing Inventories
July 21, 2016 Lance Witschen

Acing Spacing Inventories

Maximizing cleaning budgets is a major goal of any cleaning operation. Above all, this means assigning the right number of cleaners to cover a certain area.

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Bidding on Schools and Universities
July 13, 2016 William R. Griffin

Bidding on Schools and Universities

Educational facilities are a growing market that contractors are penetrating. This includes day and evening cleaning in public and private schools of all types and sizes.

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Paving the Way for Product Mapping
June 6, 2016 Tobi Colbert

Paving the Way for Product Mapping

For the small mom-and-pop cleaning contractor, cleaning supply costs may be a minor concern. Of course, everyone wants to get the best product at the best price, but in many cases, supplies may be a small cost compared to the overall business operation.

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Disrupt Your Janitorial Business
June 1, 2016 Judy Gillies

Disrupt Your Janitorial Business

There are already disruptions happening in the janitorial industry, and if you aren’t aware of them, much less using them to your advantage, you will be left behind.

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The Steps of Progressive Discipline
May 27, 2016 Brant Insero

The Steps of Progressive Discipline

The goal of progressive discipline is to provide guidance, coaching, and learning opportunities for both the employee and supervisor.

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Pitching a Rate Increase
May 25, 2016 Ron Segura

Pitching a Rate Increase

Raising rates on a customer can be very difficult. In the mind of the cleaning contractor, there is the fear that by sending the client a proposal for a rate increase, there is a risk of losing the account.

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Creating Effective Client Surveys
May 25, 2016 Caden Hutchens

Creating Effective Client Surveys

How can client surveys be used more effectively by BSCs than for the sole purpose of gathering “good-to-know” feedback? Here are a few pointers to help your business get the most out of them.

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Survey Findings for Education Facilities
May 24, 2016

Survey Findings for Education Facilities

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Lessening Liability
May 23, 2016 Erin Brereton

Lessening Liability

Whether an operation is based within the facility it maintains or is an outside contracting company that cleans dozens of client office buildings, commercial cleaning providers—like most other service providers—need to proactively protect themselves.

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