Business & Management

Through performance reviews, you can work as a team to identify any barriers that the employee may be experiencing.

Instead of relying on 21st-Century marketing techniques, he used one of the oldest tools in the business handbook: face-to-face networking.

The term “change blindness” essentially refers to a person not noticing a change—or set of changes—in his or her environment.

Maximizing cleaning budgets is a major goal of any cleaning operation. Above all, this means assigning the right number of cleaners to cover a certain area.

Educational facilities are a growing market that contractors are penetrating. This includes day and evening cleaning in public and private schools of all types and sizes.

For the small mom-and-pop cleaning contractor, cleaning supply costs may be a minor concern. Of course, everyone wants to get the best product at the best price, but in many cases, supplies may be a small cost compared to the overall business operation.

There are already disruptions happening in the janitorial industry, and if you aren’t aware of them, much less using them to your advantage, you will be left behind.

The goal of progressive discipline is to provide guidance, coaching, and learning opportunities for both the employee and supervisor.

Raising rates on a customer can be very difficult. In the mind of the cleaning contractor, there is the fear that by sending the client a proposal for a rate increase, there is a risk of losing the account.

How can client surveys be used more effectively by BSCs than for the sole purpose of gathering “good-to-know” feedback? Here are a few pointers to help your business get the most out of them.

Whether an operation is based within the facility it maintains or is an outside contracting company that cleans dozens of client office buildings, commercial cleaning providers—like most other service providers—need to proactively protect themselves.