Tom Keating

Facility management of public schools traditionally has three phases: Design, construction and maintenance. Most schools go through the first step with architects and engineers; the second with builders and code enforcers; and the third with district and building in-house facility directors, custodians and maintenance and repair staff. Yet this traditional approach does not seem to effectively handle the use and abuse seen in public school restrooms — acknowledged by almost everyone as the most difficult area to clean and maintain. A more comprehensive approach should be considered — one that not only cleans and maintains restrooms but also addresses the attitudes and behaviors of those who use the restrooms and the attitudes of those who clean and maintain those same restrooms. A fair trade No doubt, in-house facility managers and directors already feel they face enough issues. Budget crunches, program cutbacks, cost increases, disgruntled employees, upgraded performance standards, and mandates for environmentally sensitive cleaning products all weigh on their minds. And, every manager recognizes that newer is not necessarily better, green is not always great, and the attitude of the cleaner is more important than the angle of the mop. But what facility manager or director wouldn''t trade a change in attitudes and behaviors for an easier path to cleaning and maintaining school restrooms? Project CLEAN (Citizens, Learners and Educators Against Neglect) is an effort to help improve the safety, cleanliness and hygiene of student restrooms in public schools. This school-by-school project deals with students'' attitudes and behaviors, as well as with increasing the involvement of administrators, teachers, facility directors and custodial staff. Five-step communication process We have all heard this familiar administrative refrain: "Messy bathrooms have been around for years, not just here, but everywhere". And the facility staff in most of today''s schools knows there''s a problem. "Every time we clean it up, take down the graffiti, fill the soap dispensers — it''s just as bad the next day," custodians and facility managers often say. Project CLEAN, which has contracted with 41 schools in six states to date, has developed a way to improve the attitudes and behaviors of students, which in turn, has helped district facility managers and school staff change their attitudes while still getting the job at hand done. The five-step communication process includes: Gaining the principal''s trust. Investigating restrooms periodically. Guiding students and adults to make suggestions and find solutions (rather than dwell on problems). Writing a restroom improvement plan. Using Project CLEAN as a resource for future improvements. The effect of this approach is to sharpen the awareness of restroom issues for facility managers and to provide suggestions and solutions that are tailored to particular schools. Facility managers are introduced to a broader way of thinking about restrooms than just design, construction and maintenance. Five interlocking circles become the mind-set with two critical dimensions added, "user standards" and "evaluation". Thus, the five phases of facility management of public schools become design, construction, maintenance and cleaning, user standards and evaluation. With this change in approach, facility managers begin to think about how to address and improve students'' attitudes and behaviors, as well as how to effectively monitor and evaluate this unique private/public space and facilitate effective custodial cleaning and maintenance efforts. Ultimately, students can change their attitudes and behaviors and gain respect for themselves, others and restroom property such as dispensers, sinks, toilets, trash cans and wall surfaces. Setting standards The ultimate goal of user standards is to have students "buy in" to the process. Nationally, an average of 43 out of every 100 middle and high school students avoid restrooms and an effort should be made to reach out to them for solutions. They should be made to feel they are part of the solution and not just the problem. Thus, it is important that user standards are part of a school''s code of conduct. The DeKalb County (GA) School System Code of Conduct includes a succinct expectation that could serve for any school system: "All offenses enumerated in this Student Code of Conduct apply to student behavior in school restrooms and locker rooms. Students are expected to help keep restrooms safe and clean. Also, students are expected to report disruptive, unsafe/or unclean conditions in restrooms to an administrator or other staff members." In setting user standards, school administrators and in-house facility directors should consider: Including restroom-user standards in the school system''s code of conduct. Getting students to see themselves as citizens, not just monitored building occupants, which will in turn encourage users to become allies with the cleaners. Showing students the result of negative actions and encouraging more positive behavior. Evaluating progress and problems The evaluation process is an important addition to facility management of public schools. It is more than just compiling a list of existing hardware and a list of maintenance and cleaning requirements. In-house facility directors should: Look at what has been done in the initial construction or renovation of school restrooms. Determine if anything was omitted or if anything should be added. Document what is working. Determine what is not working. Formulate a plan for necessary adjustments and improvements. Winning them over How specifically can a facility manager begin to engage students? How can district and building staff change youngsters, while eliciting more support from staff in schools? First and foremost, supervisors should begin the process by changing their own attitudes as they must first realize that there is a need to find suggestions and solutions. In addition, in-house facility managers should be open to improvement, keep notes on each issue, take periodic photographs of good and bad conditions, and follow through on requests and work orders. Then, facility directors can work to change the attitudes and behaviors of their custodial staff. In-house facility directors and custodial staff should: Use the "Four Senses" inspection technique that utilizes sound, smell, touch and sight. In short, custodial staff should care enough to know the condition of the restrooms they service. They should never just walk into a restroom, head down

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Tom Keating

Coordinator and Founder of Project CLEAN

Articles by Tom Keating

Attitudes can help clean school restrooms

Facility Management

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