Advertisement
Lance Witschen

Lance Witschen

President of 1ClassConsulting

Lance Witschen, president of 1ClassConsulting and Scout Management Solutions, uses his years of experience to provide solutions for clients. Witschen is a co-author of Behind the Broom. For more information, visit www.behindthebroom.com or email lance@1classconsulting.com.


Articles by Lance Witschen

buzzwords
September 10, 2018 Lance Witschen

Employee Engagement Involves More Than Buzzwords

Business and Management

Allowing workers to give feedback on job site challenges conveys your organization cares about their health and welfare.

Article
drawing of handshake win win
April 10, 2018 Lance Witschen

Make a Positive Impact

Business and Management

Read about how one nonprofit is leveraging certification to bolster its client and employee relationships.

Article
Communication is Essential to Delivering on Your Contract
October 9, 2017 Lance Witschen

Communication is Essential to Delivering on Your Contract

Business and Management

A company chose to hire two contractors and select the best performer in the end. Who won the final contract and why?

Article
Stop Worrying About the Other Guy
July 14, 2017 Lance Witschen

Stop Worrying About the Other Guy

Business and Management

Continuous improvement is something we should all strive to achieve.

Article
Consistency Across the Board
December 2, 2016 Lance Witschen

Consistency Across the Board

Business and Management

Winning new customers in today’s cleaning industry means standing out from the competition. The best way to retain your key accounts is by providing quality, consistent service across the board.

Article
Acing Spacing Inventories
July 21, 2016 Lance Witschen

Acing Spacing Inventories

Business and Management

Maximizing cleaning budgets is a major goal of any cleaning operation. Above all, this means assigning the right number of cleaners to cover a certain area.

Article
Restroom Cleaning in Health Care Facilities
February 29, 2016 Lance Witschen

Restroom Cleaning in Health Care Facilities

Infection Control

In hospitals or long-term care settings patients’ health is potentially compromised, making them more susceptible to germs and bacteria that can further compromise their health or even cause death.

Article
Value Your Cleaning Staff
February 2, 2016 Lance Witschen

Value Your Cleaning Staff

Business and Management

The No. 1 complaint I hear from line-level cleaners is about a lack of respect. They often say their customers see them as nonentities in their daily activities. This can leave cleaners feeling devalued and in a constant search for something more meaningful.

Article
Tools of the Trade
September 1, 2015 Lance Witschen

Tools of the Trade

Business and Management

Today, the changing needs of facilities, combined with the evolution of technology, require a much bigger—and wiser—investment by both new and established businesses.

Article
Customer Satisfaction
June 5, 2015 Lance Witschen

Customer Satisfaction

Business and Management

Customer satisfaction is the staple of success in any service industry. Unfortunately, customer feedback is often elusive, and the feedback we do get may not always be reliable due to the way we go about getting it.

Article