Jeff Merrihew

Three current technologies stand out in how they directly support and enhance the core processes: Customer relationship management (CRM) software, online survey software, and workloading and routing software.

Maintaining organizational clarity from senior management to the operative level is necessary to ensure consistent service delivery.

The major challenge building service contractors (BSCs) face when it comes to retaining accounts and earning a profit is keeping front-line personnel on track and on time as it relates to delivering quality services that have been stated in the service agreement.

The most critical first step in managing revenue is to develop a strong corporate discipline that clearly defines the pricing strategy of your services.

Organizations often use production rates, defined as “industry standards,” to determine staffing requirements and develop bids.

It is important to create value in taking an organized approach to the renewal process.

Attracting and landing a new customer can be challenging, time-consuming, and costly.

High-performance cleaning is a concept in which sustained, best-practice effort is the prime management ingredient feeding a system’s integrity.

Safety is an important topic for any organization; minimizing risks to staff and those we service is always a high priority.

Professional service providers need to select equipment that performs to customers' standards while achieving production rates needed to maintain a competitive edge.

The daily trials of coping with staff openings, while ensuring service quality compounded by the demands of recruiting and training new staff, can place a heavy strain on any organization.

Too many organizations constantly react to complaints or service deficiencies as opposed to preparing and training the organization on systems discipline.