Setting clear expectations and creating standards is one way to ensure employees are delivering quality results daily and not just running down a checklist of items. This was a major theme in last month’s issue of CMM, which examined the importance of training and the return on investment organizations can reap from it. Investing in certification programs is one way to achieve quality results, according to our March 2017 cover story, but what training approach is the most effective?
Custodial training and certification programs exist in a variety of formats. There’s hands-on, online, classroom, and video training, just to name a few, and each approach has its pros and cons. While hands-on training may be the top choice for many custodial teams—97 percent of respondents to CMM’s 2017 In-House/Facility Management Benchmarking Survey said they implemented on-the-job training—there are organizations making headway when it comes to implementing online learning tools.
This month, CMM focuses on three organizations that are pushing online training through learning management systems (see our cover story, “ Success Stories in Online Training”). Not only are these organizations tailoring online training to their facilities’ particular needs, but they are going so far as to gear the training content to individual workers on the team, whether by conducting individualized testing or creating content on demand.
While it’s hard to say which method of training is the most effective, common denominators among all three examples seem to be automation and accessibility—a theme that is prominent throughout this month’s issue. In addition to online training, the April edition of CMM features criteria and tips for successful mobile inspections and methods for custodians to efficiently and effectively work alongside autonomous machines.
Automation and ease of operation tend to be at the forefront of our minds lately. How are your organizations responding to this trend? Share your thoughts with the CMM team by emailing firstname.lastname@example.org.