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Client Retention

unity, cleaning industry unity
March 24, 2020 Jeff Cross

An Industry Unites

Business and Management

Learn how building services providers plan to survive, and even thrive, after the fallout from COVID-19.

Article
3 Presentation Tips for Non-Native English Speakers
June 28, 2019 Ron Segura

3 Presentation Tips for Non-Native English Speakers

Training

You don't have to be completely confident with the English language to give a good presentation. Keep these three tips in mind to deliver an effective oral report.

Article
Tips for FM Firms: Working with Organized Labor
April 1, 2019 Dan Ringo

Tips for FM Firms: Working with Organized Labor

Business and Management

Here are several tips to ensure your operation has the management in place to handle a successful union relationship.

Article
Take Control of Your Company’s Online Presence
January 2, 2019 Kathleen Misovic

Take Control of Your Company’s Online Presence

Business and Management

The way you respond to people who write negative online reviews of your business can save your company's reputation and win back disgruntled customers.

Article
Wage Increases Won’t Stop BSC Expansions
December 18, 2018 Kelly Zimmerman

Wage Increases Won’t Stop BSC Expansions

Business and Management

CMM survey shows staffing is a top issue, but the market looks bright for contract cleaning companies

Article
Boost Your Bottom Line Through Education
October 15, 2018 Joan Weis

Boost Your Bottom Line Through Education

Training

Business owner Robert Williams credits a CMI course for helping him recognize positive traits in potential employees, efficiently train his current staff, and hone his leadership skills.

Article
It’s Time to Reframe Our Industry
October 12, 2018 Kevin Keeler

It’s Time to Reframe Our Industry

Business and Management

Clients don't always understand the important role professional cleaners play in health. Make sure they understand what you do and the technologies you use so they don't undervalue your work.

Article
Don’t Panic Over a Negative Review
September 21, 2018 Kathleen Misovic

Don’t Panic Over a Negative Review

Training

Most business owners will receive a negative online review at some point in their career. Learn proactive steps you can take to control customer reviews and your company's reputation.

Article
How to Target Your Most Likely Contracts (and Close the Deal)
August 30, 2018 Kelly Zimmerman

How to Target Your Most Likely Contracts (and Close the Deal)

Business and Management

How much better would your bottom line look if you knew how to put all your eggs in the right baskets? Learn more on how to build your revenue quickly.

Article
Facilities VP Customizes Approach to Each Client
August 2, 2018 Kathleen Misovic

Facilities VP Customizes Approach to Each Client

Facility Management

Sodexo's Lucy Kalkman discusses how a one-size-fits-all approach is not the way to go for optimum client satisfaction.

Article
Change Management Is Key for New Contract Startups
May 29, 2018 Judy Gillies

Change Management Is Key for New Contract Startups

Business and Management

When a building service contractor begins working on a new contract for a facility manager, these key factors will help develop a strong relationship between the two entities.

Article
Prevent Customer Hang-Ups With Audio Marketing
May 21, 2018 Mark Williamson

Prevent Customer Hang-Ups With Audio Marketing

Business and Management

On-hold marketing—the customized voice and music messages played whenever callers are put on hold or transferred—turns hold time into a valuable window of opportunity for communicating and interacting with customers.

Article