Learning the Industry

Last month I attended two industry training workshops hosted by ISSA, the worldwide cleaning industry association.

In a nutshell, the purpose of these workshops was to help cleaning organizations and professionals create and set standards for the following: effective management, quality systems, and service delivery. This last item—service delivery—is important to note, because it is a top priority for many businesses in a variety of industries.

A recent Deloitte survey of 300 executives and about 750 employees revealed that 89 percent of adults think their organization’s purpose is tied to providing business services/products that have a meaningful impact on their clients and customers. In fact, it was the top item respondents noted.

While I realize that I am not running a business or trying to implement management standards for an entire organization, attending the first of the two workshops—the Cleaning Industry Management Standard (CIMS) ISSA Certification Expert (I.C.E.) workshop—was particularly beneficial to me. This workshop allowed me to learn the principles of this industry standard firsthand and better comprehend the type and quality of content Cleaning and Maintenance Management (CMM)should be delivering to its readers.

With that being said, I hope the April issue of CMM delivers the quality content you expect to receive from your industry publication.

In this issue, we deliver our 2015 Floor Care Spotlight, which includes a diverse array of content to help you tackle almost any type of floor. We cover industrial floors, aging floors, fragile floors, and even how changes in flooring materials will impact the cleaning procedures and products that are used across the industry.

As CMM continues to move forward and develop offerings that are valuable to readers, it is important to know how well our brand is servicing the CMM audience. We welcome your feedback, and invite you to email comments and suggestions to

Posted On April 5, 2015

Kelly Zimmerman

Managing Editor, CMM

Kelly Zimmerman is the managing editor of Cleaning & Maintenance Management. She has experience managing industry-specific content for print and digital formats. She holds a master of science in journalism from Northwestern University. Kelly can be reached at

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