First Quality Maintenance (FQM) is one of the most relied-upon commercial cleaning and maintenance providers in the New York-New Jersey-Connecticut area, offering the expertise of an established business with the personal attention that you would expect from a smaller company.
Lead by an experienced management team, FQM has a combined total of over 50 years experience in the New York metropolitan marketplace.
Today, FQM provides superior cleaning and maintenance services to over 100 Class A Office buildings, totaling over 60 million square feet.
The green initiative
FQM works directly with clients to attain their desired level of LEED-EB certification.
They have implemented these policies and procedures on all levels to include upgrading cleaning chemicals to meet Green Seal standards and upgrading all paper products to more sustainable offerings.
Some locations they service receive a full upgrade to environmentally friendly equipment, such as HEPA vacuum cleaners, microfiber cloths and mops, and other products that enhance indoor air quality.
In all buildings where LEED-EB practices have been implemented, FQM is continually educating and training their janitorial staff to work in an environmentally responsible manner and to be sure all staff is aware of their tasks in implementing these procedures.
It is vital for all employees to conserve energy, water, and other resources while still providing a clean and sanitary environment.
Extensive employee training
FQM employees receive on-site instruction that is administered by supervisors and certified instructors in their state-of-the-art training facility center.
Their training consists of instruction on topics such as proper cleaning methods, equipment usage, and on-the-job safety.
Additionally, on-site training is continually provided for industry specialists on the latest cleaning techniques.
After completing three months of service, FQM supervisors are enrolled in a training program administered by the Building Service Contractors Association International (BSCAI).
The duration of the program is approximately 12 months, and both seminars and home study are utilized.
This program is designed for front-line supervisors and covers everything from employee relations, training and retention, to security, technology of the industry, and restroom and floor cleaning.
Special emphasis on quality control
Quality control is a key ingredient to success at First Quality.
They have created a combination of day and night controls to guarantee customer satisfaction.
A technological approach to quality assurance has proven to be an excellent tool for both them and their clients.
Quality control implementation begins with inspections by customer service.
Account executives are diligent in scheduling inspections with clients to ensure all service needs are met.
Visits are coordinated with building managers for public areas, lobbies, and perimeter services.
Each tenant is also contacted directly to schedule similar quality control inspections with facility or office management staff.
Past experience has demonstrated that this results in the most effective communication with the client.
With an overall corporate philosophy of service and partnership, FQM’s experienced and dedicated staff of professionals expertly performs the full spectrum of routine and specialized maintenance services with maximum efficiency.
In order to be unique, First Quality Maintenance recognizes that every client is different and, in turn, invests a great deal of time to customize programs and solutions that work.
