Education Package for Business Service Contractors

Education Package for Business Service Contractors

ISSA’s annual trade show—ISSA Show North America 2018—taking place October 29-November 1, in Dallas, TX, is offering many seminars,workshops, and networking events to address business service contractors’ (BSC’s) educational needs. BSCs can further customize and enhance their experience by choosing the all-inclusive Commercial Cleaning Track education package. This educational track is covered by the all-access pass—the ideal way to experience all that the ISSA Show has to offer.

This comprehensive suite of events and seminars will help new and seasoned BSCs keep up with the latest business and industry trends, and address challenges, such as:

  • Improving operational efficiency and customer retention
  • Learning marketing strategies that promote and boost business
  • Mastering hiring and retention strategies that work
  • Using data to drive business decisions.

Below are just a few highlighted sessions from the large, diverse selection of BSC-focused educational opportunities available through this special package.

Lunch and Learn: State of the Industry Panel

Sponsored by Essendant

 Panelists: Robert Tillis, Laurie Sewell, Alonso Adams, Jack McGurk

Monday, October 29, 11:45 a.m.-1:00 p.m.

Additional registration required.

Discerning the direction of the economy, adapting your business strategy to an ever-changing industry, keeping up with new technology…it can be mind boggling. Get fine-tuned viewpoints on these topics and more. The panelists will offer their astute assessments and observations on what is ahead for the industry, reflecting the voice of each business type to help you plan your next move and stay competitive.

Chalk Out Your Career Path

Speaker: Gail Alofsin

Monday, October 29, 3:15 p.m.-4:00 p.m.

From the frontlines to the corporate office, leadership is a skill developed and enhanced by your daily choices and actions. Where are you on the leadership ladder versus where you would like to be? Focused on best practices in communication and teamwork, this presentation is designed to get you thinking about your career path and the milestones to get you where you want to be. Chalk out a clear plan for your growth and success!

Eliminate Time-Wasters and Close the Right Deals

Sponsored by Essendant

Speaker: Jeff Gardner

Tuesday, October 30, 9:30 a.m.-10:45 a.m.

This is not a time-management workshop, but about letting go of situations that waste your time and efforts. Chasing deals that will never close is familiar to most sales staff while research indicates that more than 80 percent of salespeople commit this costly time-wasting blunder. Discover how to approach the sale from the buyer’s point of view and how you can move out of the “zone of indifference” into the “zone of consideration” with just one question.

A Battle with Slime—Science Vs. Biofilms

Speaker: Greg Whiteley

Tuesday, October 30, 11:30 a.m.-12:15 p.m.

Did you know that bacteria can form biofilms and survive on commonly touched surfaces? Common examples of biofilms are dental plaque and pond scum—basically a slimy buildup of bacteria that can grow on plant and animal tissues and on medical devices such as catheters and pace makers. Worse, the bacteria are 200 times more resistant to antibiotics and 20,000 times more resistant to chlorine disinfectants. Learn about modern genetic techniques to track the movement of bacteria within any setting. Take home information on the latest advances and tips for blocking biofilms.

The Balancing Act of Cost and Quality

Sponsored by IFMA

Speakers: Rufus Martinez, David Reynolds

Wednesday, October 31, 12:30 p.m.-1:15 p.m.

High costs, lack of adequate resources, and an ever-changing economic environment are some of the challenges facility managers face. And yet, there is a high demand for operational efficiency, sustainability, and to safeguard occupant health. Gain tips and tools to address these issues and ways to draw in building service contractors to play a more collaborative role in helping your facility managers tackle these challenges.

State of the Industry Panel: Building Service Contractors

Sponsored by Whittaker Co.

Panelists: Marc Collings, Michael Diamond, Mary Miller

Thursday November 1, 10:30 a.m.-11:15 a.m.

Join your peers for this panel discussion focused exclusively on the trends, hot topics, market opportunities, and threats affecting building service contractors today. These thought-leaders will share their successes and hardships, and most importantly, their strategies for success to help you stay ahead of the curve.

ISSA will offer more than 90 different educational sessions throughout the convention. With so many different facets in the cleaning industry, ISSA has done the hard part and created tracks tailored specifically to the educational needs of each segment of the supply chain. To register for the show, visit Receive a discount on the registration fee using the early bird special, available until July 31. For the full listing of this year’s education offerings for in-house service providers, visit

Posted On July 18, 2018

Jack Brosnan

CMM Staff Writer

Jack Brosnan is Cleaning & Maintenance Management’s former interim assistant editor. He is currently pursuing a degree in media advertising at Indiana University in Bloomington, IN.

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