2014 Building Service Contractor Survey

For complete survey results, visit

For 2014, the Cleaning & Maintenance Management team updated its Building Survey Contractor (BSC) Survey to provide accurate information involving the latest trends and most pressing issues in the BSC market.

Many concerns provided by the survey respondents match the BSC issues covered at the World Federation of Building Service Contractors (WFBSC) World Congress in April.

As the preceding report from the WFBSC show shows, the increase of technology in cleaning is a pressing issue.

Even so, survey responses show a large majority of operations still depend on task checklists/cleaning schedules and observation/supervision for quality assurance.

Only 26 percent call upon software for mobile devices, and only 11 percent use analytical data from cleaning equipment.

Expecting Improvement

For 2013, 55 percent of survey participants reported somewhat or significantly increased revenues while 24 percent said the numbers were stable.

And, for the BSCs who responded, the outlook remains positive for 2014.

About 27 percent expect revenues to increase significantly while another 45 percent anticipate revenues will increase some.

Yet, the slowed economy is still a factor.

Economic concerns were cited as the biggest factor affecting revenues in 2013, and in our open-ended question concerning the most critical issues faced by BSCs today, the economy was a common response.

Other issues that concern BSCs today include:

  • Labor issues and wages
  • Government intervention and the Healthcare Act
  • Costs and Pricing
  • Competition.

Read through the responses here for more information on the BSC market and its challenges moving forward.

Thank you to all the respondents for taking the time to complete the survey, and we hope you will find the results informative and enlightening.


Posted On May 6, 2014
Topics Tags

Also in Business and Management

value-based pricing
February 4, 2020 Will Humsi & Dave Clement & Dylan Vest

Value-Based Pricing in the Services Industry

January 30, 2020 Robert Shor

Is Your Custodial Marketing Working?

January 17, 2020 CMM Staff

Keep an Eye on the Competition in 2020

January 13, 2020 Brad Pierce

3 Tips for Cleaning Open-Architecture Ceilings

Sponsored in Business and Management

GoFree Flex Pro Cordless Backpack Cleans Historic Theatre Pro Team
September 29, 2017 Sponsored by ProTeam

GoFree Flex Pro Cordless Backpack Cleans Historic Theatre Pro Team

August 1, 2017 Sponsored by ProTeam

GoFree Flex Pro Cordless Backpack Boosts Productivity at Miller County Hospital

July 18, 2017 Sponsored by Sanitaire

Shedding Light on Day Cleaning Opportunities

October 1, 2016 Sponsored by ProTeam, Inc.

Jan-Pro of St. Louis Recommends ProTeam Backpack Vacuums to Franchises

Recent News

National Cleaning Week
February 21, 2020 CMM Daily News

It’s Not too Early to Prepare for National Cleaning Week

February 21, 2020 CMM Daily News

CMM Weekly News Recap-February 21, 2020

February 21, 2020 CMM Daily News

Cole Supply Purchased by IFS

February 21, 2020 CMM Daily News

Forbes Names Top Employers for Diversity

2014 Building Service Contractor Survey
Share Article
Subscribe to CMM