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Hospitality

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ARTICLES

June 2013 A Clean Sweep

24 Hours A Day, 365 Days A Year

The CMM staff visits Environmental Services at Turning Stone Resort and Casino in Verona, NY.
May 2013 Contractor Success

Path To Guest Satisfaction

The quartet of guest satisfaction is the foundation for receiving rave reviews about your hotel, motel, inn or hostel.

To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.


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