June 2013 A Clean Sweep
The CMM staff visits Environmental Services at Turning Stone Resort and Casino in Verona, NY.
June 13, 2013
May 2013 Contractor Success
The quartet of guest satisfaction is the foundation for receiving rave reviews about your hotel, motel, inn or hostel.
May 13, 2013
To meet evolving needs of the “connected customer,” hotels can build a strong online reputation by focusing on building the four pillars of guest satisfaction: image, cleanliness, safety and security.