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Management And Training

We provide actionable information on hiring, firing, establishing training programs, incentives pertaining to continued education, conducting employee performance reviews and quality control. Our sister company, the Cleaning Management Institute (CMI), offers a wide range of training and education products that can be found through The CMM Store.

ARTICLES

February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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January 2017 Contractor Success

The Business Transition

Guarantee a successful sale of your company

Most successful and profitable business owners eventually reach the point where they believe it is in their best interest to step down.


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November/December 2016 Personnel and Policies

Coaching vs. Mentoring

Organizations need both; here are subtle differences to keep in mind

While coaching requires skills similar to mentoring, the main difference between the two is how you utilize the skills to make a difference within your operation.


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