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Management And Training

We provide actionable information on hiring, firing, establishing training programs, incentives pertaining to continued education, conducting employee performance reviews and quality control. Our sister company, the Cleaning Management Institute (CMI), offers a wide range of training and education products that can be found through The CMM Store.

ARTICLES

Contractor Success March 2017

When to Fire a Client

Four scenarios that may cause you to walk away

Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress.


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February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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