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Business

ARTICLES

February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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January 2017 Contractor Success

The Business Transition

Guarantee a successful sale of your company

Most successful and profitable business owners eventually reach the point where they believe it is in their best interest to step down.


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September 2016 Personnel and Policies

Federal Overtime Regulation Revisions

How updates to federal law will impact BSCs

Effective December 1, 2016, employers must be in compliance with the U.S. Department of Labor’s (DOL) much anticipated Final Rule that substantially revises the federal overtime pay regulations.


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November/December 2015 Bidding & Estimating

Where is the Big Money in Cleaning?

Services that warrant an extra fee

In the commercial cleaning and facilities management industries, higher-paying jobs may involve specialty services that require more training, higher risks, and a limited number of competitors.


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