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Items Tagged with 'manager'

ARTICLES

February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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July 2014 Let's Talk Shop

Giving And Taking Advice

Interaction between industry old-timers and newcomers benefits everyone.

Reaching back into your past can help you reach out to new employees who could benefit from your words of wisdom.


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