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Items Tagged with 'customer service'

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Seven Tips To Make Accountability Stick, part 1

If you and your employees have been lax about core values, it could have a lasting effect on your company.

If employees are not held accountable for little things, it can eventually lead to bigger, more damaging sins.


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CM e-News Daily

ISSA attendance, exhibitors and Tony Hsieh

ISSA/INTERCLEAN 2013 attendance and exhibitor participation was announced Wednesday morning.


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The Business Owner's Dirty Dozen, Part 2

Even more not-so-obvious tips to help operations put clients first.

Anything that takes the focus off the customer can put fledgling businesses in harm’s way.


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The Business Owner's Dirty Dozen, Part 1

Not-so-obvious tips to help small operations put clients first.

Anything that takes the focus off the customer can put fledgling businesses in harm’s way.


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July 2013 Bidding & Estimating

It’s All About Price

Though pricing may be important, contractors today are still expected to meet or exceed contract specifications and customer expectations.

Oh, we’d certainly like to think otherwise, but when it comes right down to it, price is what bidding is all about. The customer’s goal is to determine which company can provide the best service at the most competitive price.


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