While Facebook is still the most important social media site, there are others that you should be using to help improve your customer relations.
Establishing a public voice that clearly defines who you are and the culture of your company.
Appreciated and motivated employees can be one of the best weapons in your company wide publicity arsenal.
Today, consumers are using social media to convey their thoughts, opinions and queries.
Opinions on the validity and value of social media sites can differ from business to business, manager to manager.
When using a scattershot approach to social media, organizations are missing out on major opportunities to engage with potential and current customers.
Less than 2013.
More than 2013.