The new professionalism that has come to define the industry over the last few years requires different skill sets and has attracted new faces. More opportunities mean more executives crossing over from other industries, an increase in women at senior levels and a more diversified workforce in general.
There is a shift taking place in the industry; increasingly, building operators see clean facilities as an investment that both attracts and protects occupants and customers.
Whatever strategy an entity decides to take will have a long-term impact on the business, either greatly affecting costs, productivity or both.