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Items Tagged with 'customers'

ARTICLES

November/December 2016 Tackling Trouble Areas

How to Get a Rave-Review Restroom

Five tips for a five-star restroom

To ensure reviews won’t negatively impact revenue, businesses must make cleanliness a priority, especially in restrooms.


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October 2016 Let's Talk Shop

Adding the Value to Clean

Five elements for providing value-added service

Today’s facilities managers are under constant pressure to defend the importance of a clean and safe environment, while cutting budgets to satisfy those looking only at their bottom line.


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June 2016

Creating Effective Client Surveys

Get it right the first time to help boost your business

How can client surveys be used more effectively by BSCs than for the sole purpose of gathering “good-to-know” feedback? Here are a few pointers to help your business get the most out of them.


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May 2016 Tips from the Trainers

Upselling Hard Floor Care

How to capture more work from your already-existing accounts

One of the biggest mistakes a building service contractor (BSC) can make is closing a standard services contract without considering other opportunities.


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March 2016 Bidding & Estimating

Going Over Budget

Managing the situation to prevent further damage

The situation looked good when you bid the job, and the job started out well, but over time, you found yourself spending too much money to get the work done properly and keep the customer happy.


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February 2016

Beyond the Inspection

How to create a comprehensive quality control program

Unless quality control efforts are understood and integrated across all stakeholder groups, the outcome will more often than not lead to frustration  at all levels.


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January 2016 Bidding & Estimating

New Year, New Bids

Kick off 2016 with answers to tough questions

This month we address several timely bidding and estimating questions to help your business kick off the New Year right.


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