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Items Tagged with 'customers'

ARTICLES

Contractor Success March 2017

When to Fire a Client

Four scenarios that may cause you to walk away

Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress.


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January 2017 Contractor Success

The Business Transition

Guarantee a successful sale of your company

Most successful and profitable business owners eventually reach the point where they believe it is in their best interest to step down.


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October 2016 Let's Talk Shop

Adding the Value to Clean

Five elements for providing value-added service

Today’s facilities managers are under constant pressure to defend the importance of a clean and safe environment, while cutting budgets to satisfy those looking only at their bottom line.


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June 2016

Creating Effective Client Surveys

Get it right the first time to help boost your business

How can client surveys be used more effectively by BSCs than for the sole purpose of gathering “good-to-know” feedback? Here are a few pointers to help your business get the most out of them.


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May 2016 Tips from the Trainers

Upselling Hard Floor Care

How to capture more work from your already-existing accounts

One of the biggest mistakes a building service contractor (BSC) can make is closing a standard services contract without considering other opportunities.


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