CMM BULLETIN BOARD
Posted By Cecelia Martinez on 2/1/2010 at 9:38:12 AM
 

Contract cleaning companies that provide add-on services like painting, changing lightbulbs and other small repairs can increase their revenue, becoming a "one-stop shop" for facilities.
 
Has your cleaning company branched out into other areas of service? If so, what have the results been, and how have you gone about training staff and acquiring the necessary equipment to perform these services?
 
For those that have not, do you plan on expanding the services your company offers? What has kept you from doing so?


Responses:

RE: Discussion of the Week: Add-on services: amir patwa: 2/1/2010 9:55:15 PM
we started out as a contract cleaning company but soon realised that we could make more profit from specialist services for the customers.
We took on stone floor restoration and maintanance work and soon realised that warehouses had large areas which needed work so we specalised in concrete floor polishing and remedial work. Suddenly many staff members of our clients started using us to look after their floors at home. This specialist work was bringing us $5 to $20 a foot and most of the time we have no competition.
If I have sufficient interest I would be willing to share our expertise  with fellow cleaning contractors and arrange some training seminars.

klindex.co.uk
RE: Discussion of the Week: Add-on services: Mark Anderson: 2/2/2010 4:01:31 PM

I think that this is a great idea.   Areas such as concrete sealing and marble and granite restoration seem like potentially high profit add ons.  I would be interested to know if anyone has any tips on places to go for training 


RE: Discussion of the Week: Add-on services: Lillian Jacquez: 2/2/2010 5:47:33 PM

We have been asked to reserve an hour per day for any emergency need.  This could be for water extraction on overflowing toilet and water leaks, replacing a light bulbs, setting up for conference meetings, or helping move light furniture.  This works well since it is included on our monthly service fees and it does benefit our company; we have not had to use all of the 21-22 extra hours per month. We know what extra "handy-work" our customers could benefit from us and we know we can provide it; customers do not want to deal with so many little projects. We can take control on most of their needs and benefit also from it. Win Win situation for both parties.


RE: Discussion of the Week: Add-on services: Bob The Cleaner: 2/3/2010 12:35:09 PM
I've;
 
Moved chairs from one building to another
Replaced glass on broken artwork frames
Cleaned computers
Spied for a customer
Picked up a customer's VIP at the airport
Done dozens of lock-outs (keys locked in cars) and jumpstarts
Went to a customers HOUSE at 3am to clean a crime scene
glued stuff down
screwed stuff together
taken stuff apart
assembled stuff
 
You get the point, right?
 
We'll do it all, as long as they pay the billable hours.
 
(actually the vip was a freebie.  big name blues singer I always wanted to meet.)

RE: Discussion of the Week: Add-on services: amir patwa: 2/5/2010 9:35:02 AM
I am planning to organise a 2/3 day trainng seminar provided by an Italian company some time in June/july. The company is willing to hold the trainng some where central USA so we are requesting a facility like a warehouse floor 300/400 sq ft.
a minimum 10 max 20 particpant are ideal.  if any one is interested and are willing to assist please get in touch with me on amirpatwa@hotmail.com

RE: Discussion of the Week: Add-on services: Terry Zastrow: 2/5/2010 3:14:01 PM

We branched out into a full Maintenance Company about 3 1/2 years ago.  We basically do everything and what we can't do we subcontract out.

These services include changing and recycling light bulbs, moving furniture, checking sump-pumps, leaking sinks, completing preventative maintenance on equipment, checking exit lights & fire extinguishers, changing batteries in everything from CO2 monitors to automatic door buttons, checking dampers in ventilation, installing door sweeps, etc., etc. 

 

Just yesterday we completely remodeled a manufacturing room that had a fire in it.  The fire was Tuesday morning at 10:30, we reported to the site at 11:30 (had to wait for the Fire Dept. to get out of the way!) for clean-up and remodeling.  We turned the area around in 48 hours and they were back up to production.  The company was so happy I was hugged by administration!

 

I send staff for specialized training when we see a class that will meet our needs.  For instance one of our maintenance guys just completed a class for HVAC [Heating Ventilation Air Conditioning] service calls.

 

There does not seem to be a big demand for our services in the apartment complexes.  (I think I’m thankful for that!)  I believe they may have their own person on staff; however we do service commercial properties.

 

The upside of the add-on services is the increased revenue.  The down side is that it can be a 24/7 job. 


RE: Discussion of the Week: Add-on services: Brian Williamson: 3/2/2010 2:33:36 PM
We offer the usual add-ons: light bulbs, ceiling tile replacement, light maintenance repairs, etc.

Of course, that primarily exists within my brother's part of our business, as he's been established in his area for several years.

I'm just startin' out our 2nd location and haven't gotten into that much yet.

Also, I'm trying to get into doing concrete floor cleaning/polishing and hardwood floor refinishing, as there isn't anyone in our area that offers that...at least from what I've seen.

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