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Joel Craddock

Joel Craddock is president of Doc’s Facilities Solutions in Rochester, NY, and is a master trainer for CMI’s certification programs. He has more than 30 years of operations and sales experience. For more information on Craddock, visit docsfs.com. 

ARTICLES

September 2017

Levels of Clean

Define performance expectations by following these metrics

Coordinating the cleaning and maintenance needs with staffing and budget capabilities may help to set expectations across the board.


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August 2017

Time to Upgrade

Boost productivity and your image with the proper equipment investments

Purchasing new equipment is about more than wanting new “toys.” It’s about fostering your business’ growth and development.


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Contractor Success March 2017

When to Fire a Client

Four scenarios that may cause you to walk away

Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress.


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May 2016 Tips from the Trainers

Upselling Hard Floor Care

How to capture more work from your already-existing accounts

One of the biggest mistakes a building service contractor (BSC) can make is closing a standard services contract without considering other opportunities.


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