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Judy Gillies

Judy Gillies is the founder and president of The Surge Group, Inc., a cleaning consulting company in Toronto that helps facilities managers improve their cleaning operations. She is a co-author of Behind the Broom. For more information, visit www.BehindtheBroom.com.

ARTICLES

Let's Talk Shop April 2017

Bridging the Gap

Closing the distance between expectations and deliverables

It’s not surprising that gaps exist between client expectations and the deliverables of the cleaning service.


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October 2016 Let's Talk Shop

Adding the Value to Clean

Five elements for providing value-added service

Today’s facilities managers are under constant pressure to defend the importance of a clean and safe environment, while cutting budgets to satisfy those looking only at their bottom line.


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November/December 2015 Let's Talk Shop

From the Mop to the Money

Five steps to convincing the finance department to approve your cleaning budget

If you are a cleaning operations manager—whether in-house or contracted—you walk a tightrope every day.


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June 2014 Lets Talk Shop

Formulating The Request for Proposal

A five step development process to help ensure great cleaning service.

If you are a facility manager whose cleaning is outsourced, chances are at some point you will need to develop a Request for Proposal, or RFP, for competitive pricing on your cleaning services.


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