David Kiser is a founding member and the first president of ARCSI. He also served as the first chair of the ARCSI Certification Committee and the IICRC HCT Committee. Kiser and his wife Carrie started Champagne Services, a professional housecleaning service, 30 years ago. Kiser is also a principal in the Institute for Service Excellence (ISE). You can learn more about him at www.ISEToday.com.