Lynn Krafft

Unfortunately, there is no simple answer to, "What is quality service in the cleaning industry?" A dictionary is not a lot of help. Definitions of "excellence or superiority" are ambiguous.

In January, I commented that there is no uniform clean surface standard mainly because few really believe something as simple as cleaning requires anything as detailed and exact as a

Last month, I introduced the notion that the only thing possessing standardization merit is the result or outcome of the cleaning effort. A cleaning standard must be something that can

Can your operation handle the serious cleaning power? Here’s how to take advantage of the enhanced cleaning, while keeping the power — and damage — under control.

We''ve heard it for years. Why don''t people respect those of us in the cleaning profession? We work hard and our efforts are essential to maintaining a healthy indoor environment,

We''ve all seen wacko cleaning specs in requests for proposals (RFPs). Here are some taken directly from actual spec sheets: Floor area will be swept daily with a treated sweep-mop