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Articles by Dawn Shoemaker

January 2013 Contractor Success

Building Loyalty Through Consulting

Becoming your customers' cleaning consultant is a surefire way to increase your worth.
January 11, 2013

Many contractors and distributors have become their customers’ “experts” when it comes to building maintenance — helping facilities managers lower overall operating costs, transfer to green cleaning strategies and become more sustainable.


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The Subjectivity Of Product Labeling

August 25, 2011
There is a push for increased transparency and disclosure about all of the ingredients contained in products.
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Improving Worker Productivity In Restrooms

February 1, 2011
CM/Spotlight: Restroom Care
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Preventing Plant Explosions

September 19, 2010
It happened once again: Another combustible dust explosion. A sawdust silo in Kreamer, Pennsylvania, exploded — making it the fourth such incident in this same plant in seven years. This
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What custodial workers should know about hand hygiene

September 19, 2010
All cleaning workers have one thing in common: They run the risk of being exposed to biological hazards that can include disease-causing pathogens. These hazards obviously have the potential to
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Proper procedure for sanitary napkin disposal

September 19, 2010
Water and public works department websites of cities across the U.S. often include advisories that suggest ways customers can avoid water backup problems and prevent blockages and other sewer-related issues.
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Specialist Vs. Jack-of-all Trades

September 19, 2010
Which hand should you deal to customers?
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