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Articles by Dave Frank

Defining Excellence

You may feel like you have in-depth knowledge and understanding of your cleaning organization, including such aspects as staffing and performance, cleanliness levels and quality of service. But, can you
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Ahead Of The Class

Sustainability is no stranger to the University of Maryland (UMD). It is engrained in the university''s campus, culture, curriculum and community. UMD''s promise is to take responsibility for future generations
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The business of cleaning: How to prepare for sustainable growth

When Gary and Trish Walker started Magic Touch Cleaning 17 years ago, their goal was not to be the biggest cleaning company in Kansas City, but the best. Since
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CIMS: Offering one comprehensive standard

The cleaning industry offers many training courses, seminars, programs and certifications. For years, trade associations, manufacturers and other organizations have been offering many helpful how-to sessions, educational management courses, useful
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Introduction to raising standards

This is an exciting time to be working in the cleaning industry, especially for industry veterans like me. Personally, I have waited 30 years for a universal standard to help
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Communicating standards in the boardroom

The many facility service providers who have pursued and achieved ISSA Cleaning Industry Management Standard (CIMS) certification did so because they saw several benefits in CIMS: Identification of strengths and
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How to write an environmental policy

Quality cleaning and maintenance services are safe, healthy and sustainable. They should positively impact the built environment. Thus, the Cleaning Industry Management Standard (CIMS) includes health, safety, and environmental stewardship
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The University of Michigan: True leaders

The University of Michigan’s Ann Arbor Plant Building and Grounds Services Department is busier than ever these days — and it has nothing to do with employee issues, customer complaints
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A standard for growth

When Jim and Gail Sutton started their cleaning business in 1996, they envisioned it growing into the thriving organization it is today. For the past 12 years, Better Business Cleaning
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The Three Vs: Part Two

Last month, "Raising Standards" outlined the significance in understanding the power of "the three Vs" to justify staffing numbers and cleaning frequencies and improve the way people view cleaning operations
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