Articles by Dave Frank

This is an exciting time to be working in the cleaning industry, especially for industry veterans like me. Personally, I have waited 30 years for a universal standard to help

The many facility service providers who have pursued and achieved ISSA Cleaning Industry Management Standard (CIMS) certification did so because they saw several benefits in CIMS: Identification of strengths and

Quality cleaning and maintenance services are safe, healthy and sustainable. They should positively impact the built environment. Thus, the Cleaning Industry Management Standard (CIMS) includes health, safety, and environmental stewardship

The University of Michigan’s Ann Arbor Plant Building and Grounds Services Department is busier than ever these days — and it has nothing to do with employee issues, customer complaints

When Jim and Gail Sutton started their cleaning business in 1996, they envisioned it growing into the thriving organization it is today. For the past 12 years, Better Business Cleaning

Last month, "Raising Standards" outlined the significance in understanding the power of "the three Vs" to justify staffing numbers and cleaning frequencies and improve the way people view cleaning operations

A friend of mine who works for a large K-12 school district came to me recently with a problem. He said he was preparing to present to the school board

Guardian Services'' Executive Vice President Michael Eisenberg understands what differentiates successful businesses from their competitors: Consistent, standardized quality and service. This also serves as the competitive edge for his building

A company’s most important asset is its people. It is the well-trained and customer-focused workforce that makes an organization professional, nimble, and poised for growth. Organizations must invest in their

As the largest cleaning industry event, ISSA/INTERCLEAN® offers the occasion to view and test new products and services, network with peers and experts, and increase expertise with the myriad of