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Articles by Vince Elliott

Buyers' view of cleaning contractors

Early in this series of fact-based management columns, I asked for your questions about our industry. Well, recently, I got a request. He asked: “Are we alone in being unhappy
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Defining clean: Ten attributes

Project background We were once asked by a leading regional hospital to conduct a study of the cleaning quality in their facility. While there were many subjective opinions
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Part One: Team versus Zone Cleaning

Before I address this important topic of cleaning strategies let me ask, What is “fact-based management”? I believe that the key to improving the odds of making better management decisions
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Part Two: Defining clean

Last month we presented several reasons why it is important to define clean. Since the initial study, which was discussed in last month’s column, we have repeated a manager/occupant survey
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Restroom contamination study

From time to time, we are asked about the real cleanliness of restrooms. Even if they look “clean” are they really clean? To explore this issue, we implemented
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Part Two: Team vs. Zone Cleaning

Last month, we set up the criteria and goals for our study of Team vs. Zone Cleaning. Now, we will uncover the profile of the facilities we surveyed as well
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Performance management: Risk measurement and control

The next time you are at a stoplight, know that you are looking at, and are guided by, the most common risk measurement system in use today. In
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Search for the best of the best: Part One

Previously, I have examined the impact of the cleaning shift, such as Day, Night or Mixed, and cleaning strategies, such as Team and Zone. I concluded that on average Day
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Performance Measurement — Is It Working? Part Two

Key Challenges And Solutions
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Why You Should Stop Inspecting

In many cases, performance measurement traditionally consists of responding to complaints, often without really keeping score. Yet, today, measuring performance is gaining attention. And, as people focus on measuring service
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