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Articles by Vince Elliott

Your Building Is Clean, Green And Dangerous: Part One

March 7, 2012
Attempting to do good by cleaning may be inadvertently causing harm.
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Chemical-free Cleaning Guide: Part Two

January 19, 2012
Renovation, pollution and plants all affect indoor air quality.
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Chemical-free Cleaning Guide

January 19, 2012
Renovation, pollution and plants all affect indoor air quality.
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What Is Quality?

December 12, 2011
How do internationally known quality gurus answer this question?
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Quality Management Means Keeping Your Commitments

November 10, 2011
Delivering on the expectations of the specification is simply good business.
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Green And Extreme Green Cleaning

October 11, 2011
Both concepts promote safety and efficacy, but what is the fundamental difference?
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Improving Performance Management

September 9, 2011
Avoid the failure by design mentality when measuring service quality.
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Defining Clean

August 25, 2011
Nine customer-driven attributes can essentially define clean.
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Purchasing Services

July 29, 2011
These six kinds of experiences can help you determine the capability of a service provider.
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The OIC Rule

June 9, 2011
Using the only item and condition (OIC) rule can help you deliver extraordinary building service performance.
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