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Articles by Vince Elliott

Your Building Is Clean, Green And Dangerous: Part One

Vince Elliott
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Attempting to do good by cleaning may be inadvertently causing harm.
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Chemical-free Cleaning Guide: Part Two

Vince Elliott
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Renovation, pollution and plants all affect indoor air quality.
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Chemical-free Cleaning Guide

Vince Elliott
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Renovation, pollution and plants all affect indoor air quality.
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What Is Quality?

Vince Elliott
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How do internationally known quality gurus answer this question?
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Quality Management Means Keeping Your Commitments

Vince Elliott
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Delivering on the expectations of the specification is simply good business.
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Green And Extreme Green Cleaning

Vince Elliott
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Both concepts promote safety and efficacy, but what is the fundamental difference?
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Improving Performance Management

Vince Elliott
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Avoid the failure by design mentality when measuring service quality.
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Defining Clean

Vince Elliott
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Nine customer-driven attributes can essentially define clean.
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Purchasing Services

Vince Elliott
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These six kinds of experiences can help you determine the capability of a service provider.
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The OIC Rule

Vince Elliott
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Using the only item and condition (OIC) rule can help you deliver extraordinary building service performance.
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