William (Bill) Griffin is the president of Cleaning Consultant Services Inc. and president of the International Custodial Advisors Network (ICAN). ICAN is a nonprofit association comprised of industry professionals providing free consultation services through the Cleaning Management Institute (CMI) and their Ask The Experts page. Comments and questions about bidding and estimating are encouraged: (206) 849-0179 or WGriffin@CleaningConsultants.com.
Oh, we’d certainly like to think otherwise, but when it comes right down to it, price is what bidding is all about. The customer’s goal is to determine which company can provide the best service at the most competitive price.
Goals are like a road map — okay, maybe a global positioning satellite (GPS) because nobody uses physical road maps anymore — they help you get where you want to go and their importance should not be taken lightly.
Instead of trying to get more people to come the ISSA/INTERCLEAN trade show and fudging the numbers when they don’t show up, we should take the show to the masses via live streaming video on the Internet.