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Management And Training

May/June 2017 Let's Talk Shop

Mixing Up Management Styles

Get the most from your staff by varying your leadership techniques

While many of us in the cleaning and facilities management industries may aspire to be in a supervisory position, once we reach our goal, we may find ourselves pulled in too many directions.


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May/June 2017 Bidding & Estimating

Pricing Products for Dispensers

Include paper and soap in your bid without taking a hit on your profit

Pricing paper, plastic, and hand soap can be challenging and financially risky if you don’t have a formula for accurately estimating past or future usage.


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Contractor Success March 2017

When to Fire a Client

Four scenarios that may cause you to walk away

Firing a client shouldn’t be done in a moment of frustration. Long-term decisions should not be made under short-term stress.


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February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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