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Management And Training

February 2017 Contractor Success

From Complainer to Flag Waver

How to reassure your most difficult clients

In most cases, even a challenging customer can be turned into a flag waver—someone who really applauds your service— with a little time and care.


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January 2017 Contractor Success

The Business Transition

Guarantee a successful sale of your company

Most successful and profitable business owners eventually reach the point where they believe it is in their best interest to step down.


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November/December 2016 Personnel and Policies

Coaching vs. Mentoring

Organizations need both; here are subtle differences to keep in mind

While coaching requires skills similar to mentoring, the main difference between the two is how you utilize the skills to make a difference within your operation.


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