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Management And Training

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No Posting Without A Plan, part 1

A structured road map to create and manage a successful social media program.
Neal Schaffer
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When using a scattershot approach to social media, organizations are missing out on major opportunities to engage with potential and current customers.


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Listening To Employee Feedback

The best leaders and most competent managers thrive on information from their workers.
Barry Banther
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The trust and feedback a manager creates could make the difference in his or her career.


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March 2014 A Clean Sweep

A Look Back With Bill Griffin

Very little is the same today as it was 50 years ago.
Amanda Martini-Hughes
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As Cleaning & Maintenance Management celebrates its 50th anniversary, we thought we would take a look back at the influential people who have helped shape our magazine and industry.


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March 2014 Bidding & Estimating

Emerging Trends That Will Impact Bidding

Adapt to the challenges of tomorrow or risk being marginalized to the point that you can no longer compete.
William R. Griffin
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I’ve been soaking up a lot of information recently. I’ll summarize what I’ve learned and how I believe the following emerging trends will impact you and the cleaning industry.


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Solving A Janitorial Payroll Problem

If you make this one change, your employees will love you.
Chris Town
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Building service companies that survey employees and make changes can exceed employee expectations.


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A Team Approach To A Crisis Response

Planning out a proper response that includes employee and leadership cooperation.
Lucien Canton
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Decisions are best when informed by trusted advisers and implemented by capable people.


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Finding The Best Cleaning Apps

Tablet and phone applications made for today’s mobile cleaning managers.
Phillip Lawless
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For cleaning professionals, there are numerous apps available that can make portable electronics potent tools of productivity.


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A Better Way To Deliver Bad News

Following a simple formula can make all the difference.
Geoffrey Tumlin
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Even distinguished leaders and successful people will go to great lengths to avoid delivering bad news.


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February 2014 Raising Standards

Don’t Let Finances Impact Cleaning Quality

While many organizations are feeling the squeeze, there are management strategies that can help.
Dave Frank
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Regardless of the strategy, cleaning managers must have the right data and expertise to manage their changing workload with the best results — a clean, healthy indoor environment.


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February 2014 Contractor Success

Fewer Characters, But A Bigger Role To Play

The idea that the role of the facility maintenance distributor has been marginalized is far from accurate.
Michael Wilson
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Many facility maintenance distributors first began to notice that their industry was changing some time during the early 1990s.


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